Hi, I’m
Nittu Bhandari
Shimla
Summary
Customer Support Specialist with strengths in empathetic communication and conflict resolution. Manages over 100 customer interactions daily, ensuring high satisfaction and swift resolution of queries. Committed to building trust through exceptional service and effective problem-solving.
Overview
2
Languages
14
years of professional experience
Work History
HyundaiShimla, India
Customer Support Specialist
07.2023 - Current
Job overview
- Handled 100+ customer queries via phone, email, and live chat per day.
- Used tools like Zendesk, Salesforce, Jira, Trello, and other Hyundai-managed CRM systems.
- Assisted customers with their queries and complaints related to their vehicles.
- Handled highly frustrated customers facing issues with the vehicles or service not being up to their satisfaction, parts replacement, or upgrade issues.
- Demonstrated empathy and patience in all customer interactions, building trust and resolving concerns effectively.
- Retained customers by providing high standards customer service experience.
Freelancer
Data Analyst
07.2022 - 06.2023
Job overview
- Analysed large datasets, Google spreadsheets, and MS Excel to identify trends, anomalies, and opportunities for business loans for our UK-based clients.
- Filtered and analysed 100+ customers' data per day for their eligibility for business loans.
- Reviewed clients' investment portfolios and consulted banking professionals to calculate individuals' and businesses' credit risk ratings.
Freelancer
Social Media Assistant
07.2021 - 06.2022
Job overview
- Managed multiple social media accounts across platforms such as Facebook, Twitter, and Instagram, increasing brand visibility and engagement.
- Responded promptly to 100+ comments and messages per day on social media platforms, fostering a positive community and enhancing customer service.
- Monitored social media for brand mentions and relevant conversations, engaging appropriately to boost brand presence and loyalty.
- Created and curated engaging content, including images, videos, and blog posts, to drive interactions and increase followers.
Freelancer
English-Hindi Translator
01.2021 - 06.2021
Job overview
- Translated 1000+ words per day in different domains, such as courses, books, Hollywood movies, web series, and marketing materials.
- Provided 100% human translation in Hindi language.
- Proofread and edited translated documents, guaranteeing high accuracy and consistency across texts.
Royal EnfieldShimla, India
Customer Support Executive
01.2017 - 11.2020
Job overview
- Assisted customers facing technical issues with their vehicles via telephone, email, and live chat support.
- Provided expert advice on product upgrades and configurations to optimise the user experience.
- Assisted in the fulfilment of customer orders placed in person, via email, online, and by telephone.
- Handled and managed 15+ customers in the field for bike services, repairs, upgrades.
- Handled 70+ customer queries and complaints per day over the phone, email, and live chat.
Mahindra AutoSolan, India
Customer Support Agent
04.2012 - 04.2014
Job overview
- Addressed customer service enquiries related to their vehicles quickly and accurately.
- Assisted customers with vehicle-related questions, feedback, and complaints.
- Maximised customer satisfaction by resolving service issues promptly.
- Managed inbound customer service calls, emails, and chats efficiently, resolving queries and complaints to uphold satisfaction levels.
Education
Himachal Pradesh UniversityShimla, IN-HP
Bachelor of Arts
01-2012
Himachal Computer CentreSolan, HP
from Advance Diploma in Computer Applications
01-2011
Skills
- CRM software
- Zendesk
- Salesforce
- JIRA
- Trello
- MS Excel
- Customer relationship management
- Customer data analysis
- Customer service
- Customer support
- Live chat support
- Email support
- Technical support
- Customer complaint management
- Conflict resolution
- Multitasking efficiency
- Time management
- Remote teamwork
- Team collaboration
- Active listening
- Empathetic communication
- Customer service expert
- Data Entry
- Social media management
- Content creation
- Bilingual communication
- Bilingual communication
Languages
English
Advanced
C1
Hindi
Proficient
C2
Interests
- Reading Books
- Interacting with new people
- Playing Cricket
- Being Social
- Seeing new places
- Understanding and knowing different cultures
- Supporting and helping people
Timeline
Customer Support Specialist
Hyundai
07.2023 - Current
Data Analyst
Freelancer
07.2022 - 06.2023
Social Media Assistant
Freelancer
07.2021 - 06.2022
English-Hindi Translator
Freelancer
01.2021 - 06.2021
Customer Support Executive
Royal Enfield
01.2017 - 11.2020
Customer Support Agent
Mahindra Auto
04.2012 - 04.2014
Himachal Pradesh University
Bachelor of Arts
Himachal Computer Centre
from Advance Diploma in Computer Applications