Summary
Overview
Work History
Education
Skills
Timeline
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Nitu Rani

Raj Nagar Extension

Summary

Dynamic Senior Executive with HCL Technologies, adept in resource management and budget analysis. Proven track record in optimizing processes and enhancing stakeholder engagement, leading a team of over 1500. Skilled in compliance reporting and data analysis, driving efficiency and achieving 100% SLA adherence in high-pressure environments.

Overview

11
11
years of professional experience

Work History

SENIOR EXECUTIVE

HCL TECHNOLOGIES LIMITED
Greater Noida
05.2015 - Current
  • Currently handling a team of 1500+ resources from Product & Platform Domain spread across various tracks including Products and Infra Division Support Platform
  • Resource and Asset Management Activities.
  • Reviewed with customers for their business requirements in terms of products/services needs and related standards requirements in terms of products/services needs.
  • Assessing the resource requirement as per project demand at various stages & cascading the same to track leads & project managers
  • Preparation of utilization report to keep a check onto the Billable vs Non-billable count of resources.
  • Managing the assignation of resources spread across various tracks basis the deployed projects.
  • Working with Delivery Project Managers to forecast the requirement of support resources for various projects.
  • Adhoc Requests like BGV Verification, transfer request, asset management, seating management etc.
  • Preparation of Compliance Dashboard to understand resource efficiency & highlights gap in the performance based on application report.
  • Conducting monthly review calls and presentations with all the stakeholders.
  • Conducting periodic reviews of Team Leads with Leadership to monitor the project implementation
  • Analyzing the gap & devising an action plan as corrective measures.
  • Analysis of Resource cost & Gap Analysis between the budgeted vs actual cost.
  • Resources planning for budget analysis.
  • Seat cost analysis based on the requirements.
  • Keeping the check on outgoing resources & raising Personnel Requisition requests against the same.
  • Coordinating with Workforce Planning Cell (WPC) & Resource Management Groups for backfill & fulfillment of resources through external & internal sources.

IT-EXECUTIVE

VIDEOCON D2H
Greater Noida
03.2014 - 04.2015
  • Advent Service Desk Tool - Manage Engine Service Desk Plus Tool used for logging complaints and providing online support (1st level) for the complaints registered in the Service Desk Tool.
  • Responding to the Customer/Users via call/Request from PAN India through (Phone Calls & emails).
  • Strict SLA achievement sense along with the business criticality understanding to drive 100% SLA achievement.
  • Handling High Severities Incidents & follow the define process till closure of Incident.
  • Following up with onshore counterparts (Teams which are putting in PAN India).
  • Logging user issues in form of trouble / service request tickets and taking up escalated technical issues.
  • Coordinating with various functions and SME's and ensuring customer satisfaction.
  • Responsible to track manage and coordinate for resolution of all the incidents and problems reported.
  • Analyzing the trend of the issues raised with Service Desk and working towards streamlining of different IT services.
  • Co-ordination with Vendors and Documentation of all project related activities.
  • Maintaining Daily Dashboard and Weekly reports etc. and managing and maintaining IT related data.

Education

MASTERS IN COMPUTER APPLICATION -

IGNOU
New Delhi
12.2009

Skills

  • Resource management
  • Project management
  • Budget analysis
  • Compliance reporting
  • Data analysis
  • Stakeholder engagement
  • Process optimization
  • Report preparation
  • Program management
  • MS office
  • Basic Knowledge of Power BI
  • Basic knowledge of Agile, Jira
  • Teamwork and collaboration
  • Work Planning and Prioritization

Timeline

SENIOR EXECUTIVE

HCL TECHNOLOGIES LIMITED
05.2015 - Current

IT-EXECUTIVE

VIDEOCON D2H
03.2014 - 04.2015

MASTERS IN COMPUTER APPLICATION -

IGNOU

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