NITYA WALLIA
Senior Client Relationship & Wealth Advisor
New Delhi
Summary
Results-driven Client Relationship and Operations Leader with over 20 years of experience in aviation, global operations, and wealth management. Expertise in high-net-worth client engagement, stakeholder management, team leadership, and operational strategy. Builds trust-based relationships and navigates high-pressure environments to deliver exceptional client experiences in multicultural settings.
Overview
4
4
Languages
4
4
Certifications
23
23
years of professional experience
Work History
Senior Advisor – Client Relationship & Wealth Management
Flexi Capital Pvt. Ltd.
01.2025 - Current
- Cultivated and expanded relationships with high-net-worth clients through tailored wealth engagement and exceptional client service.
- Facilitated client onboarding, retention, and portfolio alignment discussions with a consistent client-first focus.
- Simplified complex financial concepts into clear, accessible communication for clients.
- Collaborate with internal teams to ensure seamless delivery and consistency in client experience.
Senior Operations Manager & CRM
VFS Global
01.2023 - 01.2025
- Led customer operations and manpower planning, developing teams in high-volume global services environment to enhance service delivery.
- Managed stakeholder engagement with diplomatic missions, ensuring operational compliance and delivering service excellence.
- Led training initiatives, service improvement strategies, and cross-functional operational coordination.
- Coordinated training initiatives and service improvement strategies, enhancing cross-functional operational collaboration.
Cabin Crew
Lufthansa German Airlines
01.2003 - 01.2022
- Delivered premium in-flight service and safety leadership across international routes for nearly two decades.
- Handled VIP clientele, multicultural passenger interactions, emergency response procedures, and conflict resolution.
- Facilitated VIP clientele interactions, managed multicultural passenger needs, executed emergency response procedures, and resolved conflicts.
- Developed and delivered training programs and operational support initiatives to enhance customer experience and streamline processes.
Education
Bachelor of Arts - English Literature
University of Madras
ChennaiSkills
HNI Client Relationship Management
High-Net-Worth Client Services
Client Relationship Management
Client Engagement Strategies
Client retention
Wealth Management Support
Operational Efficiency
Team development
Conflict resolution
Customer experience
Wealth Management Strategies
Certification
NISM Mutual Funds Certification
References
Available upon request
EARLIER CAREER
- HR Assistant Manager – BPL Mobile Cellular Ltd.
- Member Services Administrator – Resort Condominiums International
- Customer Services Officer – J.T. Mobiles India
Timeline
Senior Advisor – Client Relationship & Wealth Management
Flexi Capital Pvt. Ltd.
01.2025 - Current
Senior Operations Manager & CRM
VFS Global
01.2023 - 01.2025
Cabin Crew
Lufthansa German Airlines
01.2003 - 01.2022
Bachelor of Arts - English Literature
University of Madras