Nityanand Singh

Experienced Information Technology Manager well-versed in infrastructure, security planning and daily operations management. Forward-thinking and strategic leader with 25+ years of experience in IT Industry. Recognized for cost-effective system improvements, operational streamlining and positive leadership style.

• Server Microsoft Windows Server 2003, 2003 R2 and 2008 R2, 2012
• Client Windows 2k/XP Pro, Windows Vista, Windows 7, Windows 8, Windows 10
• Mail Server MS Exchange, Lotus notes, Airwatch MDM
• Mail Client MS Outlook and Outlook Express, Lotus Notes
• Microsoft - WSUS, WDS and MDT, GPO, IIS, MBSA, Active Directory/LDAP, ADFS, PGP encryption, Project tools
• Anti-Virus - Symantec, McAfee, Quick Heal
• Other - Norton Ghost, DameWare, LANDesk Management Suite for Software Inventory, OS and Software Deployment, OP Manager8, MRTG, Partition Magic Manager
• Backup Veritas, BrightStor and NT Backup, NAS, D2D, Tivoli Backup, Commvault& Attempo
• TCP/IP, DNS, DHCP, VPN, FTP, Telnet, SSH, FTP, TFT, TFPT, MPLS, ILP, BGP, GLBP, MPLS, HSRP, GLBP Sonic wall NSA 240, FortiGate 110C, 500D, Routers, Switches L3/ L2, HP Procurve, Z-scaler cloud firewall
• EPBX Siemens Hi-Path Manager
• VirtualTechnology vSphere Server ESXi 4.1 suite, ESXi 5 suite and ESXi 6, Citrix
• Databases (Basic knowledge) MySQL, Oracle 11g, MS SQL, WebLogic
• Project Management PMP, ITIL v3, ITSM, Vulnerability Assessment Qualysguard Security Appliance, Nessus2
• Storage Netgear Ready NAS Seagate Blackarmor, WD Storage NAS, EMC Vnx Series, IBM v3700, v5000, Dell SAN

• People Management: 15+ years of experience into people management including Leading, mentoring, Hiring & monitoring the performance (40+ members in Wave Group, 25+ members in DLF and 30+ members in CMC) the team to ensure efficiency in process operations & meeting of individual & group targets. Highly focused Mentor, with proved efficiency in motivating and inspiring the teams. People Management & Excellent decision- making skills. Work well in both team environments and individual assignments
• Infrastructure Management: Insightful experience in setting up IT Infrastructure, Data Center Operations, Network Management, Server Management, Virtualization, Cloud Computing, IT Security posture and DR solution in Wave Group. Analyzing business needs and spearheading initiatives regarding establishment of IT infrastructure including procurement of hardware and software, Telecom, Remote Infrastructure Management, RFP/ RFI, writing business proposals, setting up offices network layout in Wave and DLF. Capable of designing complex business solutions using innovative technological capabilities, technological inputs to, Effectively Managing Large Capex and Opex budgets.
• IT Security & Compliance: Successfully implemented Security infrastructure and security posture including IDPS, Vulnerability Scanner, Firewall policies and upgrades (e.g., firewall/VPN upgrades, intrusion detection, token-based authentication, and remote management). Have written many IT security policies and localize global security policies as per Indian Law. Instituting necessary process controls & ensuring compliance with the same. Managing and conducting IT Audit of the organization. Developing and effectuating contingency/ business continuity plans, IT policies, baselines, and standard operating procedures. Minimizing the risk by protecting vulnerable networks following detailed risk assessments while working with Wave and DLF.
• Service Delivery: An effective leader with strong relationship management, analytical, coordination and planning skills. Process oriented manager with excellent track record. Very good in capacity planning of network and server infrastructure services including asset management (Hardware/Software/Network communication links Data/Voice). Articulate communicator who can fluently speak the language of both people and technology, blending technical expertise with interpersonal skills while interacting with the customers and teams, providing product support. Have proven records of effective SLA driven process setup and governance for IT in different industries for Wave, DLF and CMC.

• Successfully implemented Tolling solution for National Highway authority of India (NHAI) across India as a project Manager.
• Successfully implemented computerization of NDMC schools and offices.
• Handled various projects for Parliament of India as a Team Leader and Project Manager.
• Handled successfully various projects w.r.t. IT Infrastructure management for PSU's (i.e. EIL, GAIL, Airport Authority of India, BHEL, NTPC)
• End to end Lifecycle management of Servers, Network and End User equipment for PAN India office locations at Wave, DLF and CMC.
• Procurement and provisioning of IT assets for new site launches (Delivery Centers and Sort Centers) across India in Wave and DLF.
• Migration of live operational Data Center with 100+ servers to Hybrid cloud without downtime to business at DLF.
• End to End IT Infrastructure setup for Data Centre setup for 100+ Servers on virtual environment and 600 user's seating capacity new office setup for Delhi and branches respectively at Wave.
• Built DR capability and conducted real time BCP test on production environment without any business loss at Wave.
• Backup Solution, Antivirus solution and DLP solutions implementation at Wave.
• Complete IT infrastructure movement plan from old premises to new premises at DLF (1500+ seats); WAVE (650+ seats) without any data loss and minimum downtime
• IT Infrastructure setup / Branch Rollouts on PAN India remote location at DLF and Wave.
• Implemented Manage Engine IT 360 service desk ticketing and monitoring tool IT operations at Wave.
• Intranet site deployed at DLF & Wave; Website, Business Applications (DMS, SAP, MIS) deployment at DLF & Wave.
• Mail Server migration from MS Exchange Server 2003 to MS Exchange Mail Server 2010 deployed at DLF.

ROLES :-

• Ensure Service Level Agreements for the process are met as agreed upon with the client.
• Identify causes for non-achievement of Service Level Agreements, develop solutions and implementing the same. Review and analyze performance reports against targets on a weekly/monthly basis with Team Managers and with stakeholders and investigate causes for performance deviations.
• Ensure process compliance with all business rules and regulatory directives, and adherence to all operational processes and procedures such as disaster recovery, monitor compliance adherence through timely audits, generating awareness on the floor etc.
• Manage performance of individual teams through performance management techniques, career planning strategies and sharing of best practices.
• Perform trend analysis on MIS/ data and identify deficiencies (tools, metrics and reports) and recommend solutions; ensure maintenance of processes and procedures to facilitate the same.
• Responsible for attrition management and arranging for backfills on a timely basis, develop strategic & tactical plans to identify, analyze and effectively respond to client's needs, emerging trends and best practices.
• Responsible for staff performance, management, compensation and rewards & recognition programs, attend daily huddle with team managers to be updated on all the floor issues concerns, Set KROs for the team managers and ensure KROs are aligned to the client SLAs and the overall organizational goals.
• Drive quality and process improvement initiatives such Lean to ensure continuous improvement Provide reports on the process metrics and employee performance to the Top Management.
• Conduct regular meetings with the support teams namely, Rewards, Risk & Governance, Transition/Projects & Technology to ensure that the internal SLAs are met and the business remains compliant.
• Disciplinary & Grievances, completing documentation and scribing for interviews. Provoke interest in tasks, activities and objectives by setting interesting and achievable tasks

Lead and mentor a diverse team of IT professionals, providing guidance and fostering a collaborative and innovative work environment. Foster professional development within the team and ensure staff is equipped with the skills required for evolving technologies.

Develop and execute a comprehensive IT infrastructure strategy aligned with organizational goals and industry best practices. Evaluate emerging technologies and recommend solutions to enhance the overall efficiency and competitiveness of the organization.

• Date of Birth: 06/30/72
• Marital Status: Married

• Information Technology Infrastructure Library Foundation, v3 (ITIL v4) from Udemy Online Portal
• PMP 4 training (holding certificate of attending 35 PDU)