Aruljith Padman
Delivery Director
Mumbai
Summary
Strategic delivery support with flair for adopting modern project execution methodologies in compliance with pre-defined standards. Excellent communicator with superb leadership, coordination and analytical skills. Expertise in Infrastructure Management.
Professional with strong background in managing delivery processes and driving successful project outcomes. Skilled in coordinating teams, optimizing workflows, and adapting to evolving project requirements. Known for fostering collaboration and ensuring alignment with organizational goals. Adept in problem-solving, resource management, and maintaining high standards in fast-paced environments. Experienced with coordinating multiple project timelines and resources to meet delivery targets. Utilizes effective communication and leadership skills to drive team performance. Track record of implementing agile practices to enhance project outcomes.
Overview
27
27
years of professional experience
3
3
Languages
Work History
Delivery Director
Dell/NTT Data
05.2015 - Current
- Since 4th May 2015 working with Dell/NTTD Service delivery and managing the Citibank Infrastructure Operations for the country.
- The job is managing the day to day services and ensures that the SLA is met as per the contract signed
- The Job involves Customer management, Citibank EUC management (Approx 40k Users), Data center Management, Projects and Integration management, Team management (Approx 200+ Resources), Vendor management, financial & revenue management, all escalations related to managed services, Audit deliverables, IS controls & process, stakeholders reporting and Various management meetings.
- I always maintain high team morale, project standards and guidelines, time accounting and reporting of own work, promptly escalate issues, which affect product delivery and quality that are beyond scope of influence and report same to reporting manager, pay high attention to details in all work, quality & on time delivery of agreed deliverables and contribute to business process and their improvements.
- My Project execution assists in enforcement of project deadlines and schedules, takes input from supervisor, and appropriately and accurately applies comments/feedback, Communicates, and applies project standards, manages resources in accordance with project schedule and understands the components of running a fiscally successful project
- My communication Assists in the facilitation of team and client meetings, delivers informative, well-organized presentations, and understands how to communicate difficult/sensitive information tactfully
- As part of team management, facilitates effective team interaction, Acknowledges and appreciates each team member's contributions
Asst. Vice President
Nityo Infotech (Dell Service Provider)
10.2014 - 05.2015
- Worked as Asst.Vice President with Nityo Infotech and managing the Customer Operations in Citi Technology Infrastructure India.
- The basic job purpose is to manage the service delivery teams across Citi offices to provide technology infrastructure support to the Business.
- This includes technical support related to Wintel, Voice & Network and essentially ensures that business is not affected due to unavailability of technology infrastructure resources
- I am also responsible for carrying out Asset Management (Vertical Domain) for Citi India (More than 18K Machines), Citi legal entities and ensuring that the Inventory is Accurate & up-to-date
- I also manage the Wintel Operations (Vertical Domain) for Citi India (More than 18K Machines) and coordinate for any Wintel related issue across the Citi legal entities on day to day basis
- It also ensures that the IS controls in the End user Machines are based on Citi process and standard. For this, closely work with Senior management and IS team.
Delivery Manager (Erstwhile in Citi: Asst. Vice President)
Wipro Technology Services (Erstwhile Citi Technology Services)
10.2005 - 10.2014
- Worked as Asst
- Vice President for Customer Operations Citi Technology Infrastructure India, after divestiture in 2009 Wipro took over and the designation has been changed to Delivery Manager
- As a delivery manager closely work with Citi Business to understand their requirements and how it does it, determine how to improve existing business process, determine which tasks/steps to automate (identify scope and get the requirements), design the features of IT systems(create functional requirements), Implement the new features of the IT system (technical design), Co-ordinate testing efforts with QA, ensures issues are identified, tracked, reported on and resolved in a timely manner, works with client personnel to identify required changes and Communicates needed changes to development team, make policies based on the requirements, provide cost effective solutions and recommend to develop various software with more controls which will reduce the manual efforts on day to day basis
- I have done planning, designing, documentation, created process and executed various scripts & software tools to mitigate the risk/controls for the business machines
- I am also responsible for carrying out Asset Management (Vertical Domain) for Citi India (More than 18K Machines), Citi legal entities and ensuring that the Inventory is Accurate & up-to-date
- I also manage the Wintel Operations (Vertical Domain) for Citi India (More than 18K Machines) and coordinate for any Wintel related issue across the Citi legal entities on day to day basis
- As part of the project management and an additional responsibility, working closely with the Citi senior management, Global & Regional team to migrate the machines from XP to win7, also working with Application technology team and Business to test the Applications in Win7 64-bit platform for thick, thin client environment
- Apart from Customer operations, have worked with Wipro management and sales team to propose managed services contract RFPs for Regional (APAC & EMEA) and country site operations
Project Leader
IBM Global Services
09.2003 - 10.2005
- Worked with IBM Global Services, deputed at Standard Chartered Bank as Project Leader
- Managed the entire IT Support of Standard Chartered Bank Western Region, India and led a Team of more than 60+ Engineers
- As part of the Project, managed 4 datacenters in Mumbai which hosted Infrastructure servers, Business application Servers, Payment Gateway systems, Regulatory application servers and Messaging servers
- Major Project Handled: Configured & Implemented Cluster Server for NDS & RTGS Regulatory Application deployment project and Given Consultation to RBI & Leading Banks in Mumbai for deploying similar setup as SCB was the first bank to move these regulatory applications into production
- Also helped business with the help of different vendors to develop the application, test it as per SCB environment and deploy it production machines
Network Engineer
COMPUTER WORLD W.L.L.
01.2001 - 08.2003
- Company Overview: Bahrain
- Worked as Sr.Network Engineer for Computer World, Bahrain
- Looking after AMCs, Projects of Network solutions, Implementations & configurations, Storage Solutions, windows 2000 platform Migration, VERITAS & Arc serve Backup solutions, Network Routers, Switches & Firewalls, Tape Library, Compaq Servers, Desktops and Notebooks, Acer servers, Desktops and Notebooks, Microsoft Products and all kind of End user Applications etc
- I have done the consultancy for Ministry of education, Prime Minister Office, University of Bahrain, Bahrain Airport, Civil Service bureau, Citibank, Bank of Bahrain & Kuwait, Bahrain development bank, Ministry of Transport, Bahrain Army and Police etc..
- Bahrain
Facility Management Engineer
SVN Systems (ESP of IBM)
05.1999 - 12.2000
- Company Overview: Mumbai, India
- Worked as Facility Management Engineer for SVN Systems [Exclusive Service Provider (ESP) of IBM] deputed to ICICI BKC Mumbai for ICICI, ICICI BANK DEALING ROOM Project (2nd largest in Asia)
- The assignment has been completed within the stipulated time successfully and it included whole activities in the Dealing room
- Mumbai, India
Customer Support Engineer
Microtech Ltd.
05.1998 - 05.1999
- Company Overview: Mumbai, India
- Worked as Customer Support Engineer for Microtech Ltd
- Deputed to Mahindra & Mahindra Ltd (Tractor Division as Resident engineer
- The Network was a 1500 user Network
- As backup System Administrator for the network functions included creation of new user accounts and configuration of the same, creation of mailboxes for new and existing users
- Also, in helpdesk I was actively involved in SMS (Server Management Systems) Activities
- Mumbai, India
Education
Bachelor's Degree - Business Administration
University of Madras
Master's Degree - MBA
Madurai Kamraj University
Skills
Delivery Support
Infrastructure Management
Customer focus
Vendor Management
People management
Service Management
Agile Management
Lean Management
Compliance and Risk controls
Business analysis
Project Management
Billing and finance
Incident management
Delivery management
Infrastructure management
Multitasking Abilities
Operations management
Team collaboration
Customer relationship management
Accomplishments
- The 300 Club program by India Delivery Excellence Awards 2022 in the category of The 300 Club
- Delivery Excellence Category IDEA Award 2020.
- Certificate of Appreciation for Citi End User Customer Experience (2018)
- Gold award from NTT Data for the support rendered to sustain and grow the account (2017)
- Wipro Leaders’ Program (WLP) attended on August 8-13, 2011.
- Team Awards received for Desktop Standard Initiative (DSI) project (Jan 2008)
- Citi GEM Award in Jan 2011
- CTI Asia Pacific Rewards and Recognition Program - Award Winners for Q4, 2009
- Shooting Star Award from Citi for Process re-engineering in the Quarter 3, 2007
- Shining Star of the Quarter 2-2010 from Wipro
- Received TIS Special Award from Deepak Jain, Wipro for donating PCs to NGOs
- Donated more than 700 plus machines as part India Citibank CEO project to different NGOs
- Appreciation Award and Cash Award received as Best Engineer for the Project of ICICI, ICICI Bank Dealing Room
- The Best of IBM Bravo Award in the Month of 30th July 2004
- Appreciation and cash Award for the Best Employee of the Month in the Month of April 2003 from Computer World, Bahrain
- Best Engineer for the Best Performance Award got in the year September 2001 from Computer World, Bahrain
- Appreciation and Cash Award for the Best engineer got in the year November 2002 from Computer World, Bahrain
Timeline
Delivery Director
Dell/NTT Data
05.2015 - Current
Asst. Vice President
Nityo Infotech (Dell Service Provider)
10.2014 - 05.2015
Delivery Manager (Erstwhile in Citi: Asst. Vice President)
Wipro Technology Services (Erstwhile Citi Technology Services)
10.2005 - 10.2014
Project Leader
IBM Global Services
09.2003 - 10.2005
Network Engineer
COMPUTER WORLD W.L.L.
01.2001 - 08.2003
Facility Management Engineer
SVN Systems (ESP of IBM)
05.1999 - 12.2000
Customer Support Engineer
Microtech Ltd.
05.1998 - 05.1999
Master's Degree - MBA
Madurai Kamraj University
Bachelor's Degree - Business Administration
University of Madras
Languages
English
Hindi
Malayalam
Personal Information
- Total Experience: 20+ Years
- License: Bahrain & Indian driving license
- Passport Number: Z2966752
- Date of Birth: 05/25/75
- Nationality: Indian
- Marital Status: Married
Cooking, Travelling
I love to cook. Always explore to travel.
Training
- NTT Data Global GenAI Academy: Yellow Belt Level 1
- NTT Data GenAI: White Belt
- NTT Data ITIL 4 Foundation
- NTT Data Advancing Leadership Program (1 year) 2019-20-India
- NTT Data Essentials of Leadership program(3Months)-2019- Malaysia
- NTT Data Fundamentals of Leadership Program
- NTT Data Silver Level: Inclusion Advocate
- Business Management program from IIMB at Bangalore (Business Acumen, Strategic Thinking, Corporate Finance, Intellectual Property and Legal, Decision Making & International Negotiations).
- Wipro Leaders' Program (WLP) attended on August 8-13, 2011
- PMP course has been successfully completed from VINSYS
- Interviewing Certification Program has been completed from Wipro
- The Winds of Change Workshop attended from Wipro
- Business Presentation Skills Program Certificate from Citi Technology Services
- The Leading-Edge program Certificate on April 2006 from Citi Technology Services
- CITOS Professional Certificate on Feb 2006 from Citi Technology Services
- Citi Technology Service Excellence Training on October 17, 2007
- Foundation Certificate in IT-Service Management (ITIL) on 12th April 2006
- Attended Training from Computer Associates for Unicenter Network System Management
- Attended Microsoft Open Door in the year 2001, 2002 & 2003 for windows 2000 & 2003 Servers from Bahrain
- Training Attended on IBM Servers from Mumbai, India
- CCNA from CISCO
- MCSE 2000 from Microsoft
- Financial Integrity Course Certification from IBM
- Diploma course in Computer Engineering and Networking from CMS institutes