SOMASHEKHAR TERAGUNTI

Program Delivery Manager

 Mphasis Limited

04.2020 - 10.2023

Developed a culture of collaboration across all departments involved in the planning and execution of major programs ensuring optimal utilization of resources.
Managed multiple strategic projects with numerous sub-projects or workstreams.
Built teams to address project goals and objectives for multiple projects.
Managed and supervised administrative and daily program operations, complying with policies and regulations.
Interacted with customers and clients to identify business needs and requirements.
Collaborated with stakeholders to define project scope, objectives, and deliverables that aligned with business goals.
Managed cross-functional teams for successful project completion and client satisfaction.
Leveraged project management processes and tools to define and execute projects.
Developed detailed project plans that outlined tasks, timelines, resources, dependencies, risks, and contingency measures.
Proactively identified and mitigated potential risks to optimize program delivery outcomes.
Implemented quality assurance procedures to maintain high standards in program delivery and customer satisfaction.
Focused on continuous improvement, Value add initiatives aimed at enhancing overall service levels across all projects/programs managed within account.
Spearheaded change management efforts related to new technology implementation and process improvements positively impacting overall efficiency.
Leveraged data analysis to inform decision-making processes and optimize program delivery outcomes.
Successfully managed budgets and allocated resources to maximize productivity and profitability.
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Championed an environment promoting innovation and open dialogue among team members resulting in improved problem-solving capabilities.
Established strong partnerships with vendors and suppliers to secure competitive pricing while maintaining product quality requirements.
Escalated critical issues promptly for swift resolution to minimize potential impact on program timelines or budget constraints.
Improved program delivery efficiency by streamlining processes, adopting best practices and optimizing resource allocation.
Monitored progress against key performance indicators, adjusting plans as needed to ensure timely program delivery.
Maintained up-to-date knowledge of industry trends to identify potential areas of growth or improvement within the organization's programs portfolio.
Engaged and worked alongside cross-functional stakeholders to manage strategic initiatives.
Evaluated employee performance and conveyed constructive feedback to improve skills.