NIVAS S
Chennai
Summary
Cloud Operations Engineer with 4 years of IT experience, including 2 years of hands-on experience supporting AWS and Kubernetes (Amazon EKS) production environments, backed by a strong foundation in L1/L2 support and NOC operations. Skilled in observability, incident management, log analysis, and troubleshooting, with hands-on experience across core AWS services. Focused on improving uptime, MTTR, and system reliability in fast-paced environments.
Overview
4
4
years of professional experience
2
2
Certifications
Work History
Cloud Engineer
Siemens Technology Services Pvt Ltd
Chennai
10.2023 - 09.2025
- Managed production cloud infrastructure on AWS for containerized applications running on Amazon EKS, ensuring high availability, scalability, and operational stability.
- Worked with AWS services including EC2, EKS, VPC, IAM, CloudWatch, ElastiCache (Redis), RDS, IoT Core, and Kinesis to support application and platform needs.
- Implement and manage Prometheus-based alerting, integrating with PagerDuty for real-time incident response and escalation.
- Built and maintained Grafana dashboards for application health, infrastructure metrics, latency, error rates, and usage trends, enabling proactive issue detection.
- Provide on-call support for urgent issues, ensuring rapid troubleshooting and service restoration during off-hours and high-priority (P1) incidents.
- Collaborated closely with DevOps, R&D, and application teams to troubleshoot deployment, infrastructure, and performance-related issues in Kubernetes environments
- Authored and standardized runbooks, SOPs, and incident response playbooks, improving operational efficiency and reducing dependency on tribal knowledge.
- Supported CI/CD pipelines and deployment troubleshooting in Kubernetes environments.
- Followed ITIL-based incident, problem, and change management practices to ensure controlled production operations.
Support Engineer
Siemens Technology Service Pvt Ltd
Chennai
10.2022 - 09.2023
- Delivered 24×7 production monitoring for cloud-based asset monitoring platforms (NxPower).
- Analyzed alerts, anomalies, and asset health metrics to detect failures proactively.
- Handled incident response and RCA, improving uptime and MTTR for critical infrastructure systems.
- Coordinated with engineering teams to resolve production issues and enhance system reliability.
NOC Engineer
Team Lease Pvt ltd (Placed at Siemens)
CHENNAI
10.2021 - 09.2022
- Delivered L1/L2 operational support for EV charging infrastructure, supporting global North America and EMEA Regions.
- Performed log analysis and fault diagnostics on EV chargers to identify power, network, firmware, and configuration issues.
- Handled incident resolution and escalation, reducing downtime and ensuring SLA compliance
Education
B.E. - Civil Engineering
Anna University
Chennai04.2019
Skills
- AWS services
- Docker
- Kubernetes
- Prometheus
- Grafana
- CloudWatch
- PagerDuty Tool
- ITIL
- Linux Commands
- MS Dynamics 360
Languages
- English, Professional
- Tamil, Professional
- Kannada, Intermediate
Certification
AWS Solutions Architect Associate (SAA-C03)
Accomplishments
Received 'Excellent' BPSS survey rating from Siemens business client for outstanding infrastructure operations support -2025
Timeline
Cloud Engineer
Siemens Technology Services Pvt Ltd
10.2023 - 09.2025
Support Engineer
Siemens Technology Service Pvt Ltd
10.2022 - 09.2023
NOC Engineer
Team Lease Pvt ltd (Placed at Siemens)
10.2021 - 09.2022
B.E. - Civil Engineering
Anna University