Nivedhitha R
IT PROFESSIONAL
Bangalore
Summary
Intend to build a career through hard work, skills, innovation and determination at a leading corporate of hi-tech environment with committed and dedicated people, which will help me to explore myself and realize my potential and self-development that would effectively contribute to the growth of organization. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
2
2
Languages
Work History
Senior Analyst
Allstate
02.2022 - Current
- Promoted as an Internal SME (subject matter expert) for AI ATSC, providing real time support to the floor analysts
- Guiding analysts how to find right KB's
- Helping analysts with linear and logical troubleshooting
- Working with analyst to avoid any escalations
- Actively participating in team huddles to share process related updates and trends
- Collaborating with Leaders to improve the deliverables and meet the KPIs
- Identifying process gaps and plan training sessions around it
- Prepare top query tracker that will be shared with L&D to incorporate in new hire trainings
- Creating a monthly knowledge check for analysts to look over their process gaps
- Handle chats and Access calls for 3 hours
- Publishing performance reports as per the process requirements
- Provide coaching to analysts wherever applicable.
Analyst
02.2022 - 02.2023
- We provide technical support to Allstate EA and IA agents
- Upgrading the system software to the latest version and install the image that’s required
- Hands on experience on tools Advisor pro, Alliance, Mainframe, Service No
- We resolve technical issues and live Error within the Applications
- We help in enrolling Office 365 into their machines
- We resolved issue within outlook web application and desktop
- Help in fixing issue within any Microsoft applications (PP, word, excel, etc).
Technical operator
Virgin
11.2021 - 02.2022
- We provide connection of internet and voice line through a fiber optics 5g technology type FTTP
- We upgrade and downgrade the different package and were customers and connected too
- We resolve technical issues by sending signals from our end if it's not resolved and still they face issue only then Technician is sent
- We have been the 1st point of contact for customer and point of resolution and their query.
NBN Network operator
02.2021 - 10.2021
- We provide connection of internet and voice line connection with different technology to our client
- Upgrading connection from copper to optical fiber network which is nbn using Telstra modem
- Hands on experience on tools OIP,SIEBEL,NBN CO,BAT
- Monitoring and handling critical faulty connection lines
- Preparing daily reports.
Education
B.E - ECE
VTU
Belgaum
HKBK College Of Engineering
PUC - undefined
Sri Sai Sathyanarayana College
SSLC - undefined
New Baldwin Residential School
Skills
Pursued Arduino IDE AND BLYNK Course at R Bundefined
Hobbies
Sketching, Painting, Travelling, Listening to music, cooking.
Achievements & Certifications
- Certified and Completed an Internship in BOSCH LTD in bidadi Location.
- An Overview of an Industrial Automation and Controllers in BOSCH.
- Wow multiple sports competition at internal scholl and college.
- Participated in Computer Networks and Applications in HKBK CoE.
- Participated in ENTREPRENEURSHIP GARAGE AT HKBK CoE.
- Event organizer in all school and college leadership functions.
- Member of Cultural committee
Key Competencies
- Communication skills
- Problem-solving
- Decision-making
- Critical thinking
- Collaboration
- Customer service skills
- Adaptability
- Conflict resolution
- Leadership skills
- Organizational skills
Timeline
Senior Analyst
Allstate
02.2022 - Current
Analyst
02.2022 - 02.2023
Technical operator
Virgin
11.2021 - 02.2022
NBN Network operator
02.2021 - 10.2021
B.E - ECE
VTU
Belgaum
HKBK College Of Engineering
PUC - undefined
Sri Sai Sathyanarayana College
SSLC - undefined
New Baldwin Residential School
Similar Profiles
Kayla RansomKayla Ransom
Sr. Litigation Consultant at ALLSTATESr. Litigation Consultant at ALLSTATE
DIJON WILEYDIJON WILEY
Account Manager at AllstateAccount Manager at Allstate
Erika CabreraErika Cabrera
Insurance Agent / Customer Service Rep. at AllstateInsurance Agent / Customer Service Rep. at Allstate
Shannon JamesShannon James
Licensed Sales Producer at AllstateLicensed Sales Producer at Allstate
Muskan JainMuskan Jain
Associate – Bid Management at Subex Ltd.Associate – Bid Management at Subex Ltd.