Niveditha J
Bangalore
Summary
Experienced Analyst with over 8 years in both technical and functional roles, I bring a unique blend of strategic insight and hands-on experience in data-driven decision-making. Proven track record of delivering high-impact projects, safeguarding digital platforms and ensuring Quality assurance.
Overview
10
10
years of professional experience
Work History
App Development Senior Analyst
Accenture
Bangalore
05.2024 - Current
- Responsible for conducting comprehensive functional testing, performance benchmarking, defect reporting, and collaboration with development teams to ensure that the device delivers on both quality and usability standards.
- Conducted cross-platform and device compatibility testing, validating seamless integration with various Google Pixel smartphones, Wear OS apps, and Google services (Google Fit, Google Assistant), ensuring data synchronization and feature consistency.
- Collaborated with cross-functional teams, providing data-driven insights, and actionable recommendations for improving software functionality.
Application Developer
Sunfra Software Services
Bangalore
09.2023 - 05.2024
- Collaborated with clients to gather and analyze business requirements, translating them into actionable application features.
- Conducted comprehensive testing of mobile and web applications, including functional, non-functional, cross-platform testing, but not limited to regression, smoke, sanity, and UAT testing, to ensure the software met both business requirements and quality standards prior to production release.
- Oversaw the full software testing lifecycle, starting with the analysis of business and functional requirements, creating comprehensive test cases, monitoring and tracking defects using issue management tools, and collaborating with development teams to verify bug fixes.
- Conducted a comprehensive analysis of testing data to identify recurring patterns, trends, and performance issues, informing future process improvements.
Trust And Safety Analyst
LinkedIn for Varite India Private Limited
Bangalore
10.2021 - 06.2023
- Enforced content filtration and policy adherence on the platform (LinkedIn) as part of the reviewing team, ensuring compliance with Trust and Safety, and community management standards.
- Managed the operational workflow of processing and investigating potential fake or scam job listings to ensure platform integrity.
- Collaborating with other teams, such as product development and legal, to ensure that policies and procedures are in compliance with applicable laws and regulations, to ensure the safety and security of the platform or service.
- Detected and addressed job fraud and abuse trends using data collection and visualization techniques, driving impactful operational changes, resulting in a 13% reduction in operational incidents, and improved business continuity.
- Analyzed user activity and flagged incidents to ensure compliance with platform policies, utilizing data analysis to identify trends and recurring patterns of abusive behavior.
Investigation Specialist
Amazon Development PVT LTD
Bangalore
06.2017 - 10.2021
- Mitigated counterfeit, infringement, listing abuse, and money laundering risks on Amazon's platform, achieving a 10% reduction in risk incidents within six months.
- Streamlined inventory management for risky sellers through the 'Freeze and Destroy' project, improving space utilization and inventory accuracy by 8%.
- Proposing and working on the creation of new fraud prevention policies with the policy and business operations team.
- Worked on critical SOS queues worldwide and primarily handled escalations, which include Jeff escalations, VP escalations, and media escalations at Amazon.
- Leveraged Excel for data analysis, generating reports, and visualizations to guide operational decisions, which included preparing MIS reports, providing insights into performance metrics, demand forecasts, and resulting in a 2% increase in forecast accuracy week on week.
- Collaborated with cross-functional teams to optimize inventory management and improve production forecasting accuracy by analyzing historical data trends.
Advisor - Technical Support
Mphasis Limited
Bangalore
08.2014 - 04.2015
- Assisted customers with inquiries related to broadband connections, but not limited to detailed documentation of problems reported, troubleshooting steps, and resulting resolution using problem tracking software.
- Attend bridge calls to report, diagnose, and troubleshoot developing issues.
- Configured dial-up and wireless modems.
Education
Bachelor Of Engineering - Bio-Technology
Bapuji Institute of Engineering And Technology
Davangere06.2013
Skills
- Excel, SQL, Tableau
- Quality Assurance
- Regression testing
- Functional Testing
- Smoke and sanity testing
- Defect Reporting and Tracking
- Agile methodology
- Trust and Safety Operations
- Operational Risk Management
- Fraud Prevention and Detection
- Abuse prevention
- Content review
Accomplishments
- Reduced the number of fraudulent accounts on the platform by 27% within six months by implementing advanced fraud detection tools and processes.
- Have been recipient of Employer of the month awards and received accolades for leadership Principles like Ownership and Right a lot and for outstanding performance in risk management, consistently exceeding targets and delivering exceptional results in mitigating operational, third party, and security risks at Amazon.
Hobbies and Interests
- Badminton
- Traveling
- Documentaries
Timeline
App Development Senior Analyst
Accenture
05.2024 - Current
Application Developer
Sunfra Software Services
09.2023 - 05.2024
Trust And Safety Analyst
LinkedIn for Varite India Private Limited
10.2021 - 06.2023
Investigation Specialist
Amazon Development PVT LTD
06.2017 - 10.2021
Advisor - Technical Support
Mphasis Limited
08.2014 - 04.2015
Bachelor Of Engineering - Bio-Technology
Bapuji Institute of Engineering And Technology
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