Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Key tools/ Language
Language
Timeline
Generic

Niveditha PM

Bengaluru

Summary

Dynamic Technical Support specialist with over 5 years of experience delivering exceptional customer and system support in high-pressure environments. Proficient in troubleshooting hardware and software issues, along with a solid foundation in technical communication and user education. Known for effectively managing user interactions and fostering strong client relationships while ensuring prompt resolution of technical problems. Currently poised to transition into the Machine Learning and AI industry, ready to apply analytical thinking, customer service expertise, and a commitment to process improvement. Eager to contribute a strong work ethic and adaptability to a new professional challenge.

Overview

4
4
years of professional experience
1
1
Certification

Work History

HELPDESK ASSOCIATIVE

NTT DATA PVT LTD
Bengaluru
01.2024 - Current

Provided first-line technical support for hardware and software troubleshooting.

Utilized Service Now ticketing tool to create and manage incidents.

Managed user profiles in Active Directory, performing edits as needed.

Resolved hardware and software issues, escalating to specialized teams when necessary.

Maintained accurate records of incidents and service requests within ticketing systems.

Installed, configured, and updated software applications and operating systems.

Facilitated user account management, including password resets and access permissions.

Conducted remote desktop sessions to assist users with technical challenges.

ASSOCIATIVE TECHNICAL SUPPORT

TECH MAHINDRA PVT LTD
Bengaluru
07.2021 - 12.2023

Resolved hardware and software troubleshooting issues for organization applications.

Utilized ServiceNow and JIRA to create and manage incident tickets.

Administered Exchange services, including distribution lists and shared mailboxes using PowerShell.

Managed user profiles and security groups in Active Directory.

Assisted desktop team with OS installations, software setup, and malware detection.

Provided support on the floor, addressing subject-related queries effectively.

Trained new hires on project protocols and tools.

Engaged users via calls, chat, and email for technical support.

Education

Master of Science - Artificial Intelligence

JAIN DEEMED-TO-BE-UNIVERSITY
Bengaluru
12-2024

Bachelor of Science - Computer Science

SMT A.S.M COLLEGE, KSWU UNIVERSITY
Bellary
04-2019

Skills

  • Machine learning
  • Data analysis
  • Software development
  • Technical support
  • Network troubleshooting
  • User training
  • Microsoft office
  • Teamwork and collaboration
  • Excellent communication

Accomplishments

    Recognized and awarded the Bravo Award

    Also, I received several clients' appreciations

    Successfully completed five years of working as technical support with accuracy and efficiency

Certification

  • Hardware and networking at MNA, Jetking Institute, Bangalore
  • C, C++, and Basic Java - Infotech, Bellary

Key tools/ Language

C, C++, Java, Python, SQL, PL-SQL, HTML/CSS, DBMS, etc.

Jupiter, Eclipse, Ubuntu, Oracle, Visual Studio, etc.

Language

Kannada, English, Hindi, and Telugu (fluent in speaking and writing)

Timeline

HELPDESK ASSOCIATIVE

NTT DATA PVT LTD
01.2024 - Current

ASSOCIATIVE TECHNICAL SUPPORT

TECH MAHINDRA PVT LTD
07.2021 - 12.2023

Master of Science - Artificial Intelligence

JAIN DEEMED-TO-BE-UNIVERSITY

Bachelor of Science - Computer Science

SMT A.S.M COLLEGE, KSWU UNIVERSITY

Similar Profiles

CREATE PROFILE
Niveditha PM