NIVETHA M
Summary
Productive employee with proven track record of successful project management and producing quality outcomes through leadership and team motivation. Works with clients to determine requirements and provide excellent service.
Overview
5
5
years of professional experience
Work History
Senior Care Specialist
UNI Orbit Technology
09.2021 - 03.2023
- Maintaining and following the TL Governance Management procedures on TL absence.
- Coordinated referrals and escalations to obtain specialized support.
- Effectively and efficiently solved wide range of incoming complaints to achieve customer satisfaction.
- Communicating with team on Product change/updates liaise and interact with customers.
- Handled complex problems and issues by understanding root causes and implementing solutions.
- Strive to exceed volume and CSAT (customer satisfaction) goals.
- Maintained advanced product knowledge to ensure customers received accurate information.
- Consistently exceeded productivity targets month-on through efficient customer service.
- Perform quality assurance on all campaigns and assist in cross-check peers to ensure 100% accuracy.
- Providing resolutions on transactions, billing and repayments.
- Coordinated medical appointments, transportation needs, and other services to ensure comprehensive care for clients.
- Coordinated medical appointments, transportation needs, and other services to ensure comprehensive care for clients
Senior Executive
Startex Pvt Ltd
05.2019 - 06.2020
- Established warm and friendly rapport whilst interacting with customers by phone, email and on live chat.
- Provide troubleshooting assistance to clients.
- Attaining daily, weekly and monthly targets specified by the process.
- Adhering to the schedule as prescribed by the TL.
- Managing the team effectively to ensure the achievement of targets and performance.
- Trained new employees on procedures and policies to maximize team effectiveness performance.
- Strong experience with Microsoft Office, with a strong focus on Excel and Word.
FRP Telecaller
Syrex Info Services Pvt Ltd
11.2017 - 04.2019
- Responsible for handling and solving customer support issues via calls.
- Provide troubleshooting assistance to customers.
- Ability to convince and satisfy customers.
Education
B.E (ECE) -
Jayam College Of Engineering And Technology
05.2017
12th Hr.sec -
Vellalar Hr.Sec School
03.2013
10th -
ST. Mary Magdalene Matric School
03.2011
Skills
- Leadership Skills
- Communication Skills
- Ability to Multitask
- Communication
- Ability to Work in a Team
- Computer Skills
- Customer Service
- Microsoft Excel
Languages
Telugu
Tamil
Kannada
Kannada
Hobbies and Interests
- Photography
- Travel
- Hanging Out
Declarations
I hereby declare that all the details given above are true to the best of my Knowledge and Conscience.
Timeline
Senior Care Specialist
UNI Orbit Technology
09.2021 - 03.2023
Senior Executive
Startex Pvt Ltd
05.2019 - 06.2020
FRP Telecaller
Syrex Info Services Pvt Ltd
11.2017 - 04.2019
B.E (ECE) -
Jayam College Of Engineering And Technology
12th Hr.sec -
Vellalar Hr.Sec School
10th -
ST. Mary Magdalene Matric School
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