Nivetha Raja

As owning 14 years of IT industry experience with a strong background in system reliability and infrastructure management, I am passionate about improving processes, managing complex systems, and collaborating cross-functionally to drive operational efficiency and system reliability.

Throughout my career, I have successfully optimized infrastructure to bring savings and enable FinOps features to customer

Key Projects

• ITIL Processes, Incident Management, Change Management, Root Cause Analysis, Security & Compliance.

Identified underutilized VMs and recommended VM Right Sizing and VM Power scheduling which yielded a cost savings of $ 460 K per annum. Helped achieve 10% savings to customer

• Performed various cost avoidance activities such as orphaned disks, Shutdown VMs Snapshots, unattached disks, unassociated Public IPS and unused storage, leading to a Cost control of around $ 52 K per annum.

Designed and implemented comprehensive backup strategies using Azure Backup to safeguard critical data, ensuring that business continuity was maintained through reliable and secure backups.

• Coordinated with DevOps and infrastructure teams to optimize usage of reserved instances and savings plans.

• Managed patching of Azure VMs (Windows and Linux) using Azure Update Management, ensuring that systems were always up-to-date with the latest security patches and updates. Utilized PowerShell to apply security patches and perform routine security checks on systems to maintain secure environment.

Analyzing the results of monitoring to accurately and quickly identify, classify, escalate, report, and guide responses to security events.

• Dedicated Azure Support Engineer in cloud platform management, troubleshooting, and delivering exceptional client support

• Dedicated Azure SME in cloud platform management, troubleshooting, and delivering exceptional client support.Designed and implemented strategic plans to optimize client operations and achieve desired outcomes.

Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.

Managed client relationships through regular check-ins and updates on project progress.

Evaluated client needs and expectations, establishing clear goals for each consulting engagement.

Developed innovative strategies for clients, resulting in increased revenue and business growth.

Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.

Enhanced communication among team members to foster collaborative and supportive work environment

• Provided technical support and guidance to end-users, resolving issues and enhancing user satisfaction.
• Configured and deployed Windows Servers in virtualized environments.
• Maintained, monitored and troubleshot Windows Server systems to ensure optimal performance.
• Analyzed system logs generated by various applications installed on the server environment.
• Monitored server resources utilization to prevent any issue related to resource consumption.
• Managed user access rights and privileges according to organizational policies and procedures.
• Provided technical support for resolving network connectivity issues between servers and clients.
• Resolved complex technical problems escalated from junior administrators or help desk staff.
• Performed daily health checks on all Windows Servers to identify potential problems before they occur.
• Coordinated with vendors for timely resolution of hardware and software related issues.
• Set up user accounts, permissions and passwords and defined network policies and procedures.
• Participated in the planning and execution of IT infrastructure projects, meeting deadlines and budget requirements.
• Analyzed and reported on system logs to detect and troubleshoot potential issues before they impact operations.
• Ensured compliance with IT policies and regulatory requirements, conducting regular audits and assessments.

• Monitored network performance to ensure optimal uptime and service delivery across various platforms.
• Collaborated with cross-functional teams to troubleshoot and resolve network-related issues efficiently.
• Documented network configurations and changes to maintain accurate records and facilitate future troubleshooting.
• Utilized network monitoring tools to detect anomalies and initiate timely incident response protocols.
• Optimized network performance by analyzing traffic patterns and implementing necessary adjustments.
• Streamlined incident management processes to improve response times and reduce service interruptions.
• Performed root cause analysis on recurring network issues to derive effective long-term solutions.
• Analyzed and resolved technical issues related to network operations.
• Monitored incident alert systems during both normal hours and after-hours periods, alerting appropriate departments and personnel of malfunctions or incidents.
• Communicated clearly, articulately and patiently with customers requiring support.

• Assisted customers in troubleshooting software issues, enhancing user experience and satisfaction.
• Documented technical processes and solutions, improving knowledge sharing across support teams.
• Collaborated with development teams to identify and resolve recurring technical issues.
• Responded promptly to technical inquiries, providing accurate solutions within established timeframes.
• Evaluated customer feedback to identify areas for service improvement and process optimization.
• Maintained detailed records of support interactions, contributing to comprehensive reporting and analysis.
• Provided remote support through various platforms, ensuring accessibility for all users.
• Provided support via remote desktop software, diagnosing customer issues over private and public networks.
• Provided technical support to customers by troubleshooting and resolving hardware and software issues.
• Provided remote assistance to end-users when needed.
• Monitored ticketing system queues for incoming requests from customers.
• Assisted users with password resets and account lockout resolutions.
• Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
• Managed ticketing system to track, prioritize, and resolve customer support requests.