NIVITHA MANIGANDAN
Coimbatore
Summary
Data-driven Operations and Supply Chain Planning professional with 4+ years of experience in business operations, sales excellence, supply chain coordination, and cross-functional project execution within a global organization. Proven expertise in supply chain analytics, business process improvement, KPI management, data visualization, and performance optimization. Skilled in identifying operational improvement opportunities, conducting root cause analysis, developing business intelligence dashboards, and driving strategic decision-making through actionable insights. Experienced in partnering with Planning, Shipping, Finance, Sales, Product Management, and Supply Chain stakeholders to improve operational efficiency, inventory visibility, and business performance. Strong background in project management, continuous improvement, and implementing scalable process solutions.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Product Management Operations Specialist
Avantor
12.2025 - Current
- Develop and maintain Power BI dashboards and business intelligence reports for KPI tracking, operational performance monitoring, and executive reporting.
- Analyze operational, planning, sales, and fulfillment data to identify trends, root causes, risks, and opportunities for process optimization.
- Conducted supply chain and business performance analysis to identify improvement opportunities, enhancing strategic decision-making.
- Partnered with Planning, Shipping, Finance, Product Management, and Sales teams to improve order execution and foster cross-functional alignment.
- Design and develop Power Automate workflows to streamline business processes, reduce manual effort, improve turnaround times, and enhance operational efficiency across projects.
- Utilize advanced Excel, Power Query, and Power BI tools to automate reporting processes and improve data visibility.
- Support product launches NPSU, change management initiatives, and business transformation activities through project planning and stakeholder coordination.
- Manage Management of Change (MOC) processes by assessing impacts, mitigating implementation risks, and ensuring successful execution.
- Leverage Qlik Analytics to consolidate and analyze large-scale SAP order management data, enabling operational performance reporting, trend analysis, KPI monitoring, and data-driven decision-making across cross-functional business teams.
- Collaborate with global stakeholders to establish best practices and improve operational performance across business functions.
Customer Service Associate
Avantor
07.2022 - 12.2025
- Managed high-volume business transactions with 100% quality performance and 0% error rate, demonstrating exceptional attention to detail and process excellence.
- Consistently achieved 100% Voice of Customer (VOC) performance, delivering outstanding customer experience through proactive communication and issue resolution.
- Contributed to maintaining a 100% Voice of Customer (VOC) score through effective communication and problem resolution
- Supported the Export Manufacturing business by managing the complete order lifecycle from order entry through post-order fulfillment activities and ensuring seamless execution and customer satisfaction.
- Developed strong product knowledge to support customers, resolve order-related issues, and collaborate effectively with cross-functional business teams.
- Collaborated with Supply Chain, Planning, Logistics, Product Management, and Sales teams to ensure timely order fulfillment and alignment with customer requirements.
- Performed root cause analysis on order exceptions, implementing corrective actions to enhance service delivery and operational efficiency.
- Leveraged SAP, Salesforce, and C4C systems to analyze order trends, identify process bottlenecks, and support operational decision-making.
- Utilized operational metrics and performance data to drive continuous improvement initiatives and optimize business processes.
- Supported inventory-related order planning activities and coordinated with stakeholders to mitigate fulfillment risks and improve operational efficiency. Executed end-to-end Order-to-Cash (O2C) processes while ensuring high data accuracy and process compliance
- Provided data-driven support to sales teams, enhancing customer experience and operational efficiency
- Collaborated with product and sales teams to ensure timely delivery and alignment with customer requirements
- Contributed to maintaining a 100% Voice of Customer (VOC) score through effective communication and problem resolution
Education
Bachelorof Science - Information Technology
CMS College of Science And Commerce
Coimbatore01-2022
Skills
- Supply Chain Planning
- Supply Chain Analytics
- Business Process Improvement
- Data Analytics
- Root Cause Analysis
- Data Visualization
- Project Management
- Cross-Functional Collaboration
- Stakeholder Management
- Problem Solving
TECHNICAL SKILLS
- Power BI
- Advanced Excel
- Power Query
- SAP S/4 HANA
- Salesforce CRM
- SAP Order Management
- Microsoft Power Platform
Personal Information
Certification
- SAP MM - UDEMY
Timeline
Product Management Operations Specialist
Avantor
12.2025 - Current
Customer Service Associate
Avantor
07.2022 - 12.2025
Bachelorof Science - Information Technology
CMS College of Science And Commerce