Nivritti Nanda
NEW DELHI
Summary
Communicative Customer Service Executive experienced in solving problems and building great client rapport. An enthusiastic team player. Pursuing a new position where hard work and honesty will be valued.
Overview
5
5
years of professional experience
Work History
Customer Service Executive
Ienergizer
Noida
02.2024 - Current
- Provided prompt and courteous service to customers via phone, email, and chat.
- Resolved customer complaints in a timely manner while maintaining professional attitude.
- Maintained accurate records of customer interactions, transactions and comments in the database system.
- Ensured that all customer queries were handled quickly and professionally.
Front Desk Receptionist
Aayna Clinic
10.2023 - 01.2024
- Greeted customers warmly and made them feel welcome.
- Assisted with scheduling appointments for clients and visitors.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
- Handled payment processing and provided customers with receipts and proper bills and change.
Customer Service Executive
Teleperformance
Mumbai
06.2022 - 10.2022
- Provided prompt and courteous service to customers via phone, email, and chat.
- Resolved customer complaints in a timely manner while maintaining professional attitude.
- Maintained accurate records of customer interactions, transactions and comments in the database system.
- Assisted with customer inquiries related to product information, order status, returns and exchanges, billing issues and more.
- Developed strong relationships with customers by providing knowledgeable advice on products and services.
Assistant Director
Purani Dilli Talkies
10.2021 - 01.2022
- Coordinated financial activities, budgeting and forecasting for assigned departments.
Assistant Director
Nazarbattu
09.2021 - 10.2021
- Coordinated financial activities, budgeting and forecasting for assigned departments.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Customer Service Executive
Firstsource
Mumbai
08.2020 - 02.2021
- Provided prompt and courteous service to customers via phone, email, and chat.
- Monitored customer feedback regularly to identify areas for improvement in services offered.
- Tracked customer complaints and followed up to ensure resolution was achieved.
Customer Service Executive
Epicenter
Mumbai
09.2019 - 07.2020
- Resolved customer complaints in a timely manner while maintaining professional attitude.
- Collaborated with other departments to ensure customer satisfaction.
- Monitored customer feedback regularly to identify areas for improvement in services offered.
- Tracked customer complaints and followed up to ensure resolution was achieved.
Assistant Creative Director
Balaji Telefilms
Mumbai
02.2019 - 07.2019
- Developed creative strategies and concepts in collaboration with the Creative Director.
- Reviewed all work before submission to ensure quality standards were met.
- Assisted with budgeting and forecasting for upcoming projects.
- Presented creative concepts to clients at meetings and pitch sessions.
- Coordinated with other departments such as marketing, media, research.
- Provided constructive feedback on designs while maintaining client expectations.
- Organized brainstorming sessions to generate new ideas for campaigns.
Creative Assistant Director
Rowdy Rascal Production
Mumbai
11.2018 - 02.2019
- Conducted research and developed content for creative projects.
- Assisted in the development of creative concepts and strategies.
- Provided administrative support to the Creative Team.
- Collaborated with other departments to ensure that projects were on time and within budget.
Education
Associate of Arts - Film Direction
Institute Of Creative Excellence
Mumbai, Maharshtra10-2018
High School Diploma -
Wilson College
Mumbai, Chowpatty05-2014
All Subjects
St. Columba School
Mumbai, Maharashtra05-2012
Skills
- Issue Escalation
- Payment management
- Account Management
- Customer Relationship Management
- Customer outreach
- Client Engagement
- Customer Retention
- Relationship Building
- Team Collaboration
- Research capabilities
Languages
English
First Language
Hindi
Upper Intermediate (B2)
B2
Marathi
Intermediate (B1)
B1
Timeline
Customer Service Executive
Ienergizer
02.2024 - Current
Front Desk Receptionist
Aayna Clinic
10.2023 - 01.2024
Customer Service Executive
Teleperformance
06.2022 - 10.2022
Assistant Director
Purani Dilli Talkies
10.2021 - 01.2022
Assistant Director
Nazarbattu
09.2021 - 10.2021
Customer Service Executive
Firstsource
08.2020 - 02.2021
Customer Service Executive
Epicenter
09.2019 - 07.2020
Assistant Creative Director
Balaji Telefilms
02.2019 - 07.2019
Creative Assistant Director
Rowdy Rascal Production
11.2018 - 02.2019
Associate of Arts - Film Direction
Institute Of Creative Excellence
High School Diploma -
Wilson College
All Subjects
St. Columba School
Similar Profiles
Karishma SinghKarishma Singh
Customer Service Executive at IEnergizerCustomer Service Executive at IEnergizer
Dharmendra KumarDharmendra Kumar
Account Specialist(Transaction Monitoring) at IenergizerAccount Specialist(Transaction Monitoring) at Ienergizer
Sophia RodriguezSophia Rodriguez
Customer Service Representative at IEnergizerCustomer Service Representative at IEnergizer