Niwash Mandal
Mahipalpur Village - New Delhi
Summary
Dedicated and Highly Motivated Senior Learning and Development professional with a
proven track record of designing and implementing effective training programs.
Proficient in using data analytics tools, designing curriculum, and facilitating training
sessions.
Skilled in data analysis by collecting, analyzing, and interpreting data to improve
training effectiveness and learning outcomes.
Strong collaborator with a passion for fostering a culture of continuous learning and
professional growth.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Training Administrator
Aptara Learning
Chennai
12.2022 - Current
- Act as a System Admin with expertise in reporting 2.0 functionalities in cornerstone LMS.
- Collected, cleaned, and analyzed training and learning data to assess effectiveness of various training programs
- Organized trainings & sessions for new hires and existing employees in Cornerstone and SABA
- Maintained up-to-date records of all completed trainings and certifications.
- Collaborated with internal stakeholders to determine appropriate training needs.
- Provided administrative support for instructor led classroom instruction sessions.
- Handles end user queries in LMS through streamlines ticketing system.
- Created online WBT's for employee
- Coordinated schedules of trainers, facilitators and instructors.
- Created and maintained detailed records of student enrollment information.
- Ensuring session closed with correct attendance and certification
- Creation of Online assessments and curricula's
- Troubleshooting of web bases trainings
- Management of DAMS ( Client shared folder)
- Ensure the highest level of customer satisfaction for both internal and external customers.
Bus Process Delivery Associate
Accenture
Bangalore
06.2022 - 11.2022
- Create and Schedule ILT and VILT trainings for clients in Cornerstone and SABA
- Collaborated with internal stakeholders to determine appropriate training needs.
- Provided administrative support for instructor led classroom instruction sessions.
- Maintained up-to-date records of all completed trainings and certifications.
- Session hosting in Webex and Zoom creating polls, rooms and whiteboard to support the trainer.
- Addressing the query of the participants.
- Session closure ( attendance marking)
- Maintaining records of daily work of in-house team.
- Handles end user queries in LMS through streamlines ticketing system.
- Participated in QA Audits to represent training data related queries and provided
training records for audits. - Implemented Learning Management System (LMS) to streamline course registration,
tracking, and reporting, improving training efficiency. - Led the Client specific pilot project by providing end to end support in curricula
creation and learning needs analysis. - Led training classes and recorded instruction for later use.
- Delivered engaging in-person and virtual training programs for new hires to ensure
seamless Onboarding process
Training Coordinator
NIIT Limited
Gurgaon
01.2021 - 06.2022
- Create and Schedule ILT and VILT trainings for clients.
- Participant Enrollment
- Provided administrative support for instructor led classroom instruction sessions.
- Session hosting in Webex and Zoom creating polls, rooms and whiteboard to support the trainer.
- Addressing the query of the participants.
- Session closure ( attendance marking)
- Maintaining records of daily work of in-house team.
- Handles end user queries in LMS through streamlines ticketing system.
- Participated in QA Audits to represent training data related queries and provided training records for audits.
- Implemented Learning Management System (LMS) to streamline course registration, tracking, and reporting, improving training efficiency.
- Led the Client specific pilot project by providing end to end support in curricula creation and learning needs analysis.
- Led training classes and recorded instruction for later use.
- Manage session Planning and Training Coordinator for local and regional clients.
- Managing multiple courses as a Training coordinator for end-to-end session delivery.
- Stakeholder Management - weekly connect with course owners and professional trainers.
- Ensure the highest level of customer satisfaction for both internal and external customers.
- Prepare material and classroom for session activities.
Customer Service Representative
Teleperformance
Gurgaon
12.2018 - 01.2020
- Answered customer inquiries via phone, email, and chat.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Conducted regular follow-up calls with customers after resolving their issues.
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained a high level of professionalism when dealing with difficult customers.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Bachelor of Arts - English Language And Literature
Vinobha Bhave University
Hazaribagh06-2017
HSC - Science
CBSE Board
New Delhi04-2014
SSC- Science
ICSE Board
New Delhi05-2011
Skills
- Learning Management Systems (LMS) - Cornerstone, SABA
- Microsoft Office
- Best Practices Implementation
- Scheduling expertise
- Process Improvement
- Problem-solving and critical thinking
- Strong Communication
- Attention to Detail
- Project management
- Process Improvement
Accomplishments
- Received 3 times Star of the month for outstanding performance.
- Received appreciation from manager in the form of e-wow card.
- Received appreciation from the instructor over the calls.
Certification
- Certified in Microsoft Office
- Certified Cornerstone System
Administrator with expertise in
reporting 2.0
Languages
Hindi
First Language
English
Advanced (C1)
C1
Bengali
Upper Intermediate (B2)
B2
Timeline
Training Administrator
Aptara Learning
12.2022 - Current
Bus Process Delivery Associate
Accenture
06.2022 - 11.2022
Training Coordinator
NIIT Limited
01.2021 - 06.2022
Customer Service Representative
Teleperformance
12.2018 - 01.2020
Bachelor of Arts - English Language And Literature
Vinobha Bhave University
HSC - Science
CBSE Board
SSC- Science
ICSE Board
Similar Profiles
PRIYA K PRIYA K null
Senior Financial Analyst at Aptara Learning Private LimitedSenior Financial Analyst at Aptara Learning Private Limited
ANU DIVYAANU DIVYA
InDesign Operator at Aptara Learning Private LtdInDesign Operator at Aptara Learning Private Ltd
UNNIKRISHNAN NAIRUNNIKRISHNAN NAIR
GROUP LEADER at Aptara Learning Pvt. LtdGROUP LEADER at Aptara Learning Pvt. Ltd