Nixon Johnson
Senior Support Engineer
Bengaluru
Summary
- Responsible Application Support Engineer, passionate about delivering outstanding quality and service. Offering 3 years of experience in industry with history of recognition for performance.
- Quick learner and a hard worker. I always aim to deliver on time with perfection.
- Excellent team player and I possess leadership qualities too. I have worked as a technical support engineer and even been an Incident management lead for my team.
- Fully capable of handling projects and task on my own without much guidance or supervision.
- Dedicated Support Industry professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
1
1
Certificate
Work History
Engineering Applications Support Engineer
L & T Technology Services
Bengaluru
06.2019 - Current
- I joined LTTS in June 2019 as a mechanical trainee engineer and underwent training in Creo, ANSYS, Solidworks & AutoCAD.
- Due to a few external issues, I was placed into an IT Support project i.e. Application Management Services (AMS) for Black and Veatch, a US based, Global Construction and Infrastructure company.
- I quickly picked up skills and knowledge required for the job. This included communication, level 2 and level 3 IT technical support for licensing and application infrastructure.
- Over the past 3 years, I have worked on multiple projects that included license migration for applications from the Windows 2008 Server environment to the Windows 2016 Server environment, Physical to Virtual Migration which included transferring application data and licenses on an on-prem virtual server or an Azure server from physical servers.
- I have also worked in Configuration Management Database project where we map the required Configuration Items with all its respective attributes.
- I have configured applications to work with database servers and delivered it to the customer, managed this project on my own.
- I am currently working on a project to implement a new application in Black and Veatch. This entails licensing, database server configuration, application server configuration and web client configuration.
- I have won 5 awards for my contribution to the project and I am always ready to take on a new challenge.
Education
Bachelor of Technology - Mechanical Engineering
08.2015 - 04.2019
Skills
Engineering Application Support
Problem-Solving
Teamwork and Collaboration
MS Office
Excellent Communication
CMDB Implementation
ServiceNOW
Licensing and Application Infrastructure Setup
Change Implementation
Accomplishments
- I have been awarded the Academic Excellence Award in my Pre-graduation and Graduation programs.
- I have also won the Stellar Award during my 3 years at LTTS. The award was given to me for my significant contribution to delivering the License Manager Migration Project on time.
- I have won 4 Spot Awards for supporting my teammates 24/7 and working to deliver difficult tasks within the stipulated time.
Timeline
ITIL 4 Foundation - No expiry - Cert No. GR671429948MN
09-2022
Engineering Applications Support Engineer - L & T Technology Services
06.2019 - Current
New Horizon College of Engineering - Bachelor of Technology, Mechanical Engineering
08.2015 - 04.2019
Certification
ITIL 4 Foundation - No expiry - Cert No. GR671429948MN