Cricket and Gym
Nizam Uddin
Team manager
Kolkata
Summary
Dynamic leader with a proven track record at BT Group, adept in driving operational excellence and enhancing stakeholder relationships. Excelled in performance management and inclusive leadership, significantly boosting employee satisfaction and operational efficiency through strategic process improvements and effective problem-solving. Skilled in business analysis, reporting, and mentoring, consistently achieving key performance metrics. Strong leader dedicated to streamlining operations to decrease costs and promote organizational efficiency.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
Work History
Team Manager
BT Group
2023.09 - Current
- Leading and inspiring large team of professionals , holding accountability for delivering of key performance metrics.
- Supporting the execution of reporting, ensuring leadership can leverage quantitative data to identify opportunities, challenge key risk and key performance indicators and proactively address problems and manage operational performance.
- Accountable for delivering operational excellence in assurance activities, impacting change for Brand.
- Producing regular and ad-hoc reports for billing and other key business stakeholders.
- Managing customer billing end to end and handling billing escalations.
- Led employee relations through effective communication, coaching, training, and development.
- Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
- Accountable for KPI's defined under People management- Attrition, Shrinkage, Upskilling.
- Driving process enhancements, including automation and efficiency improvements.
Subject Matter Expert
BT Group
2018.09 - 2023.09
- Mentored junior team members, contributing to their professional growth and development.
- Enhanced team performance by providing expert guidance on critical projects and strategic initiatives.
- Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.
- Developed effective training materials for diverse audiences, resulting in improved skillsets and increased job satisfaction.
- Managed complex projects from inception through completion, delivering high-quality results within tight deadlines.
- Streamlined processes to increase efficiency, enabling teams to complete tasks ahead of schedule.
Associate
BT Group
2016.03 - 2018.09
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
- Developed and implemented strategies to increase customer satisfaction and engagement.
Education
Bachelors in Commerce - Accounting
Calcutta University
Kolkata, India 2011.06 - 2014.05
Skills
Performance management
Accomplishments
Successful completion of projects leading to overall cost savings for company.
Lowest team attrition overall.
Best Manager on YourSay employee survey from quarter to quarter for financial year 2024-25
Awarded as best team for financial year 2024-25
Highest number of appreciations in the financial year.
Working on an ongoing project which would increase effectiveness overall with enhanced customer experience as its focus.
Interests
Timeline
Team Manager
BT Group
2023.09 - Current
Subject Matter Expert
BT Group
2018.09 - 2023.09
Associate
BT Group
2016.03 - 2018.09
Bachelors in Commerce - Accounting
Calcutta University
2011.06 - 2014.05
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