Summary
Overview
Work History
Education
Skills
Languages
Disclaimer
Personal Information
Timeline
Generic

Nizamudin

New Delhi

Summary

Dynamic Front Office Manager at TREEBO ACELUXE with a proven track record in guest relations and conflict resolution. Expert in front office management and proficient in Amadeus software, I fostered strong client relationships, enhancing repeat business opportunities while leading a team to deliver exceptional customer service. Adaptable and committed to excellence.

Overview

4
4
years of professional experience

Work History

Front Office Manager

TREEBO ACELUXE
02.2025 - Current
  • Liaised with vendors like housekeeping department, security personnel regarding guest requests or concerns.
  • Responsible for managing the daily operations of the front office, including greeting guests, answering phone calls and emails.
  • Coordinated with other departments to ensure smooth running of the entire hotel operation.
  • Established strong relationships with corporate clients in order to foster repeat business opportunities.
  • Ensured proper maintenance of check-in and check-out log books, reservation logs and other related documents.
  • Resolved customer complaints promptly and efficiently while maintaining a professional demeanor at all times.
  • Monitored front desk operations on a regular basis to identify areas for improvement or corrective action.
  • Resolved conflicts between customers or staff members professionally.
  • Managed inventory levels for supplies used at the front desk such as stationary items, key cards.
  • Analyzed daily reports such as occupancy rate report, revenue report, prepared by subordinates.
  • Provided leadership to ensure that all Front Office team members are delivering excellent customer service.

Front Office Assistant

ROSE MALLOW HOTEL
DELHI
08.2024 - 02.2025
  • Welcomed large volume of guests and improved overall customer service.
  • Conducted data entry tasks with high accuracy, maintaining integrity of information.
  • Resolved client inquiries and issues, providing exceptional customer service.
  • Created and optimized employee schedules for shift coverage.
  • Processed payments from customers using cash, credit cards or checks.
  • Generated invoices upon completion of customer orders.
  • Reviewed safety, health, and sanitation processes throughout areas and enforced rules to promote security and safety.

Front Office Assistant

The Athena Hotel
New Delhi
01.2021 - 03.2024
  • Acquired foundational knowledge of Amadeus software for efficient operations.
  • Developed basic proficiency in Fidelio software to enhance guest services.
  • Gained understanding of Ids & Hms software to support hotel management functions.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Conducted testing of software and systems to ensure quality and reliability.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Completed day-to-day duties accurately and efficiently.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.

Education

Bachelor of Arts - History

PGDAV UNIVERSITY OF DELHI
NEHRU NAGAR NEW DELHIAND
07-2023

10th -

DAV PUBLIC SCHOOL
EAST OF KAILASH NEW DELHI

12th -

DAV PUBLIC SCHOOL
EAST OF KAILASH NEW DELHI

Some College (No Degree) - Aviation

FRANKFINN INSTITUTE
SOUTH EX NEW DELHI

Some College (No Degree) - Hospitality

FRANKFINN INSTITUTE
SOUTH EX NEW DELHI

Skills

  • Guest relations
  • Customer service
  • Conflict resolution
  • Hospitality services
  • Inquiry response
  • Front office management
  • Work ethic
  • Positive attitude
  • Proficient in software
  • MS Word and Excel
  • Eagerness to learn
  • Adaptability

Languages

  • English
  • Hindi
  • Bengali

Disclaimer

I hereby declare that the information given above is correct to the best of my knowledge and belief

Personal Information

  • Passport Number: V3579665
  • Father's name: Mr Noor Mohammad
  • Date of Birth: 08/06/2000
  • Gender: Male
  • Nationality: Indian

Timeline

Front Office Manager

TREEBO ACELUXE
02.2025 - Current

Front Office Assistant

ROSE MALLOW HOTEL
08.2024 - 02.2025

Front Office Assistant

The Athena Hotel
01.2021 - 03.2024

Bachelor of Arts - History

PGDAV UNIVERSITY OF DELHI

10th -

DAV PUBLIC SCHOOL

12th -

DAV PUBLIC SCHOOL

Some College (No Degree) - Aviation

FRANKFINN INSTITUTE

Some College (No Degree) - Hospitality

FRANKFINN INSTITUTE

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