N Venkatesh
Chennai
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Strategic planner and complex problem-solver with 15+ years of Shipping experience. Pursuing new professional challenges with a growth-oriented company Friendly Support Analyst skilled at rapidly defining client issues and quickly applying effective solutions. Specialization in windows environments. Gifted at handling issues ranging from minor software misconfigurations to catastrophic hardware failures. Committed to tracking full support ticket lifecycles to confirm successful resolutions.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Support Analyst
CARNE WORLD WIDE LOGISTICS
2022.05 - Current
- Provide high quality proactive user support for all Sea/air applications
- Log and analyse incoming application support tickets from users
- Communicate progress of resolution/status in a timely manner
- Work closely with the product and engineering teams on application issues, product road map and new features
- Work closely with the commercial and customer success teams, assisting with new account setup and supporting the on-boarding of new clients
- Build and enhance existing relationships between Sea/air and our users
Senior Specialist
MAERSK GLOBAL SERVICE CENTRE INDIA PVT LTD.
2016.08 - 2022.05
- As a person in the business improvement team, we need to analyse the existing process and provide solutions to improve the process
- Using the SAP system, we get the performed existing data, to analyse issues and provide ideas for process improvement
- Identified areas in need of critical improvement and implemented strategies, testing the tool modules and providing the best method to production, also suggested the logic needed to build in the tool to improve the process.
Executive
MAERSK GLOBAL SERVICE CENTRE INDIA PVT LTD.
2006.11 - 2016.07
- Established clear and competitive goals, growth roadmaps, and strategic business plans
- Drove performance initiatives, facilitating a 5% revenue increase
- We send debit invoices to customers after the container is discharged in the destination port
- Align the Export CSOP based on the country requirements for export documentation
- Carry out quality assurance tests to discover errors and optimize usability.
Education
M.C.A (Master of Computer Application) -
Dr. Navalar Nedunchezhiyan College of Engineering, Anna University
01.2006
B.Sc. (Computer Science) -
Arignar Anna Govt Arts College, Periyar University
01.2003
HSC (12th) -
Bharathi Vidyalaya Matric Higher Secondary School
01.1999
SSLC (10th) -
Bharathi Vidyalaya Matric Higher Secondary School
01.1997
Skills
- Process management
- Strong decision maker
- Complex problem solver
- Creative design
- Innovative
- Service-focused
Accomplishments
- Collaborated with team 5 in the development of Demurrage Reduction.
- Supervised a team of 14 staff members.
Certification
- Programming Languages: HTML, SQL, MySQL, MS OFFICE.
- IT Support: Windows-10 – Troubleshooting for IT Support.
Additional Information
Achievements: - Got two times customer service awards Give ideas to improve the process efficiency Be a Good team player in our company Submit the formulated excel for reduce the manual intervene Got many awards from Rotary Club of NSS camp Awarded as winner in 1000 meters running in college level, Previously handle the team with maximum of 14 team members, coordinate with them, to ensure SOP and avoid the customer escalations. Also provided suggestion to improve the performance of tool and customer satisfaction., IT Support (End User): - I have knowledge about the Windows IT support and Windows Administration, about to provide domain access, install the driver’s software to the system, assigning access for the users., I can assist to my teams, to resolve the application issues with their laptops by took the same via remote access, update the group polices, sometimes trouble shoot the polices and bring the application to their system for their usages., Having the good knowledge and experience for supporting windows OS and MS office application support., Installing the OS, and hardware assembly in desktop, perform entire assemble of new desktop., Trouble shoot the issues related with public drives connected with end user system., Quality Assurance: - We prepare some presentation about the flow of process and shown to the users to follow the procedure for import and export requirements., We have team meet with the documentation team, to explain the errors and give suggestion for improve the quality., Export Document Processing: - Whether Mandatory export procedure is satisfied with the customer data, if anything is Missing, will send the clarification to our client office to collect the necessary data., Provide verify copy to the customer as the given data is correctly manipulated in the system., Import Customer Services: - We do import services based on the destination ports belong to some countries We handle the north America and Canada region ports, also handle the imports India and added the destination charges based on cargo types.
Languages
English
Tamil
Known Application
- Programming Languages: HTML, SQL, MySQL, MS OFFICE.
- IT Support: Windows-10 - Troubleshooting for IT Support.
Personal Information
- Passport Number: S0832493 (Expiry May/2028)
- Date of Birth: 11/03/81
- Gender: Male
Permanent Address
1/101c, North Street, Navakkurichi (post), Attur (Taluk), Salem (District), TamilNadu, India,636112
Hobbies and Interests
- Playing Carom Board
- Long Driving
- Internet Learning
Timeline
Support Analyst
CARNE WORLD WIDE LOGISTICS
2022.05 - Current
Senior Specialist
MAERSK GLOBAL SERVICE CENTRE INDIA PVT LTD.
2016.08 - 2022.05
Executive
MAERSK GLOBAL SERVICE CENTRE INDIA PVT LTD.
2006.11 - 2016.07
M.C.A (Master of Computer Application) -
Dr. Navalar Nedunchezhiyan College of Engineering, Anna University
B.Sc. (Computer Science) -
Arignar Anna Govt Arts College, Periyar University
HSC (12th) -
Bharathi Vidyalaya Matric Higher Secondary School
SSLC (10th) -
Bharathi Vidyalaya Matric Higher Secondary School
- Programming Languages: HTML, SQL, MySQL, MS OFFICE.
- IT Support: Windows-10 – Troubleshooting for IT Support.
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