Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline
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Noah J Manukonda

Noah J Manukonda

Hyderabad

Summary

With over eight years of experience focusing on user experience across multiple platforms, including social media, and a wealth of knowledge in problem solving, social analytics, brand engagement, and customer obsession. I'm motivated, creative, and skilled at interacting with users to increase brand value and provide excellent customer service. The acquisition and application of new skills while serving is a broad goal I pursue.

Overview

8
8
years of professional experience
3
3
Languages

Work History

SOCIAL SPECIALIST

EA (ELECTRONIC ARTS)
11.2021 - 03.2023
  • Player engagement on Social Platforms, Account/Admin support Twitter/Facebook/Forums)
  • Digital support services & Technical support.
  • Monitoring/Testing Social Channel Data pipelines.
  • Blogs & social channels Data extraction with Talend.
  • Incorporating with the Games Studio & engaging with the Player in implementing testing of bug fixes
  • Monitoring trending issues (Social Analytics, Listening)
  • Handling Global systematic escalations (Jira, Slack, Salesforce, Khoros)
  • Partnering with Incident Management, Games Studio, Game console partners, Digital Marketing teams, and Publishing/Content management teams in addressing critical issues

SENIOR SOCIAL MEDIA SPECIALIST

AMAZON DEVELOPMENT CENTER INDIA PVT LTD
10.2016 - 11.2021
  • Moderator for Amazon Social Media, across all time zones
  • Worked over Delighting customers using patented technologies
  • Equating daily tasks on Social and Digital Media analysis, & support for Alexa integrated devices, Prime Video & Prime Music, websites & applications Partnered with Marketing/PR/IM to review sensitive and principal issues
  • Brand value management on Social Media platforms
  • Social channels Data extraction with Talend.
  • Monitoring ETL Job executions via emails.
  • Handling Pan India influencers for good customer relations
  • Social support operations SME advocating customer obsession (Sprinklr).

DEPARTMENT SPECIFIC TRAINER (interim)

AMAZON DEVELOPMENT CENTER INDIA PVT LTD
03.2016 - 10.2016
  • Improved employee performance by designing and implementing effective training programs. Achieved above 90% conversion rate in training New Hires
  • Coached employees on best practices, providing constructive feedback to support their professional growth. Quality auditing & Mentorship for candidates
  • Process and communication training. Facilitated team-building exercises that fostered collaboration and communication among department members.


CUSTOMER SERVICE ASSOCIATE

AMAZON DEVELOPMENT CENTER INDIA PVT LTD
11.2014 - 03.2016
  • Domestic phones & International chats/emails for Amazon India & UK process
  • Account/Admin support
  • Back end billing & invoice support
  • Mentored New Hire calls/chats/emails to develop the best (SME) Quality Auditing of chats/emails & barging live calls to ensure Customer Obsession.

Education

Bachelor of Science - Electronics And Communications Engineering

Bharat Institute of Engineering & Technology (Affi
Rangareddy
05.2014 -

Skills

    Social Media Engagement

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Accomplishments

  • Project Noble Agri - Data loading - 2023- training
  • Pilot Social Analytics (Official Bot Templates) 08/2022-02/2023
  • Visual bug fix of player critical data on Salesforce powered work tool 10/2022
  • Sprinklr Case Management Enhancement 2020
  • Social Media New Hire training (Amazon)2018-2021
  • Australia Social Media Launch (Amazon)2018
  • Middle East Social Media Launch (Amazon/Souq)2019
  • Employee of the month (Amazon) 10/2017, 09/2018, 04/2020 (best SME performance)
  • Customer Obsession Award (Amazon) 02/2021 (Best Resolves & Average)
  • Customer delighter's in India & Australian market
  • Best Mentor Award (Amazon) 2015
  • Star performer as New Hire (Amazon) 2014

Interests

ETL developer

Talend open studio

SQL

Timeline

SOCIAL SPECIALIST

EA (ELECTRONIC ARTS)
11.2021 - 03.2023

SENIOR SOCIAL MEDIA SPECIALIST

AMAZON DEVELOPMENT CENTER INDIA PVT LTD
10.2016 - 11.2021

DEPARTMENT SPECIFIC TRAINER (interim)

AMAZON DEVELOPMENT CENTER INDIA PVT LTD
03.2016 - 10.2016

CUSTOMER SERVICE ASSOCIATE

AMAZON DEVELOPMENT CENTER INDIA PVT LTD
11.2014 - 03.2016

Bachelor of Science - Electronics And Communications Engineering

Bharat Institute of Engineering & Technology (Affi
05.2014 -

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Noah J Manukonda