Noopur Garg
Delhi
Summary
Customer Support Specialist with a strong record of exceeding KPIs, including quality scores and average handling time. Expertise in project management and client relationship development, contributing to enhanced organizational performance. Demonstrated skills in time management and teamwork, driving significant results. Committed to continuous learning and professional growth.
Overview
13
13
years of professional experience
Work History
Sr. Associate - Mentor
Amazon Development Center
04.2022 - Current
- Brand Representation & Management: Acted as a key representative for the brand, ensuring alignment with brand values and messaging across Amazon's platform
- Selling Partner Support: Provided dedicated support to selling partners, optimizing their brand presence and resolving disputes
- Data Analysis & Reporting: Analyzed sales and brand performance data, generating reports and offering actionable insights
- Content & Listing Optimization: Managed and optimized product listings to ensure alignment with brand guidelines and search visibility
- Cross-Functional Collaboration: Coordinated with internal teams, providing feedback and ensuring smooth operations for brand initiatives
- Achievements: Recognized as an achiever for Rewards and Recognition for several months
- Awarded the GEM award for topping multiple quarters
- Secured Rank 1 and 100% score multiple times within the Delhi team
- Mentored new hires and led internal metric projects
- Consistently a winner of internal company metrics
Recruitment Consultant
E-Resource Infosolutions Pvt. Ltd.
07.2013 - 08.2014
- Sourced candidates for top IT companies, including CSC and Tech Mahindra
- Conducted initial screenings of resumes, interviews, and candidate briefings
- Managed the recruitment process, ensuring high-quality service delivery and assisting with organizational recruiting goals
- Achievements: Frequently exceeded monthly targets
- Achieved the highest number of joinings in a single month twice
Recruitment Consultant
Right Step Consulting Pvt. Ltd.
04.2012 - 04.2013
- Recruited candidates for electrical and mechanical sector clients like Surya Electrical and Toshiba
- Handled end-to-end recruitment, including resume screenings, interviews, and coordination with clients and candidates
- Achievements: Awarded for surpassing recruitment targets with over 3 confirmed joinings and billing of more than Rs
- 1.5 lacs within 3 months
Education
PGDM - HR, Marketing
Jaipuria Institute of Management
Noida01.2012
B.Tech - Electronics & Comm.
Inderprastha Engineering College
Sahibabad, Gzb01.2010
Skills
- Customer Service: Problem-Solving, Leadership, Communication
- Technical: MS PowerPoint, MS Excel, MS Word
- Cross-functional collaboration
- Brand management
- Mentoring
- Employee training
- Project management
Strengths
- Leadership and Communication Skills: Mentored and trained new hires.
- Conflict Resolution: Able to de-escalate seller issues with a mutually agreeable solution
Timeline
Sr. Associate - Mentor
Amazon Development Center
04.2022 - Current
Recruitment Consultant
E-Resource Infosolutions Pvt. Ltd.
07.2013 - 08.2014
Recruitment Consultant
Right Step Consulting Pvt. Ltd.
04.2012 - 04.2013
PGDM - HR, Marketing
Jaipuria Institute of Management
B.Tech - Electronics & Comm.
Inderprastha Engineering College
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