Noor Bano
Nalagarh
Summary
Professional with experience in order tracking and customer service, adept at managing the complete lifecycle of orders to ensure timely delivery. Demonstrated ability to build strong relationships with customers through personalized assistance and support, resulting in high levels of customer satisfaction. Skilled in maintaining detailed records of customer interactions and transactions, facilitating effective communication and problem resolution. Experience in guiding employees through automated systems and conducting training sessions to enhance team collaboration and operational efficiency.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Gurman medical pvt ltd
Mohali
07.2023 - 03.2024
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Provided exceptional customer service to ensure customer satisfaction.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Provided accurate information about products and services to customers.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Answered customer inquiries via phone, email, and chat.
HR Assistant
Health care at home india pvt ltd
Mohali
09.2021 - 03.2022
- Guided employees through automated self-service platform for real-time attendance tracking and queries.
- Initialized background checks for potential new hires.
- Participated in HR training and workshops to improve skills and knowledge.
- Facilitated new hire orientations and employee training sessions.
- Conducted employment verification and background investigation to facilitate hiring process.
- Guided new hires through orientation and onboarding and explained documentation requirements to facilitate HR process.
Nursing Coordinator
Health care at home India pvt ltd
Mohali
08.2019 - 05.2021
- Oversaw daily operations of the nursing unit including staffing assignments, scheduling shifts, monitoring productivity levels, and addressing any issues that arose.
- Trained new employees on proper use of equipment as well as infection control practices while adhering to safety protocols established by governing bodies.
Nursing Assistant
Health care at home India pvt ltd
Mohali
02.2017 - 07.2019
- Maintained patient records accurately by documenting daily activities and changes in conditions or treatments.
- Assisted patients with their activities of daily living, including eating, grooming, toileting, ambulation, and hygiene.
Education
Master of Arts -
Swami Vivekanand Subharthi University
Meerut01-2017
Bachelor of Arts -
University of Delhi SOL
New Delhi01-2012
High School Diploma -
Ravi Shankar Sarvodya Kanya Vidyalaya
Bawana06-2009
High School Diploma -
Ravi Shankar Sarvodya Kanya Vidyalaya
Bawana06-2007
Skills
- Order tracking
- Customer service
- Product knowledge
- Record keeping
- Communication skills
- Relationship building
- Problem solving
- Attention to detail
- Data entry
- Team collaboration
- Training facilitation
- Sales support
Languages
Hindi
First Language
English
Intermediate (B1)
B1
Punjabi
Elementary (A2)
A2
Timeline
Customer Service Representative
Gurman medical pvt ltd
07.2023 - 03.2024
HR Assistant
Health care at home india pvt ltd
09.2021 - 03.2022
Nursing Coordinator
Health care at home India pvt ltd
08.2019 - 05.2021
Nursing Assistant
Health care at home India pvt ltd
02.2017 - 07.2019
Master of Arts -
Swami Vivekanand Subharthi University
Bachelor of Arts -
University of Delhi SOL
High School Diploma -
Ravi Shankar Sarvodya Kanya Vidyalaya
High School Diploma -
Ravi Shankar Sarvodya Kanya Vidyalaya