Noor Saba
IT Support Engineer
Bangalore
Summary
Experienced IT professional with 3 years & 5 months of hands-on experience in providing technical support and known for high productivity and efficient task completion. Possess specialized skills in network troubleshooting, software installation, and cybersecurity measures. Excel in problem-solving, communication, and time management, ensuring smooth technology operations and user support. Skilled in deploying, configuring, and strong communicator with excellent interpersonal skills, adept at collaborating with cross-functional teams and delivering exceptional service.
Overview
9
9
years of professional experience
4
4
Languages
Work History
IT SUPPORT ENGINEER - L2
Mphasis LTD
09.2022 - 03.2026
- Assisting clients with the Log in credentials.
- Analyzed system logs, identified potential issues, and implemented solutions in a timely manner.
- Solving the user issues related to access using the active directory.
- Optimizing the user device for better performance.
- Managed and resolved issues related to Citrix, Amazon workspace - Appstream, IBM notebook.
- Executed different types of troubleshooting methods for different applications.
- Hands on software like Saviynt, CAMP, Citrix, LogMeIn, bright pattern, and office 365.
VERIFICATION SPECIALIST
Aegis Ltd (ITPL)
06.2017 - 06.2018
- Performed verification of customer accounts and ensured data accuracy.
- Monitored customer account activity to detect fraud or suspicious activity.
- Maintained detailed records of customer verifications and associated documentation.
- Ensured that all data was entered correctly, following established procedures and protocols.
Education
Bachelor - Computer Applications
Hira Women's College - Mangalore University
Mangalore11-2021
12th - undefined
Hira Senior Secondary College
Mangalore04-2017
10th - undefined
St Joseph's Joyland School, KSSEB
Mangalore04-2015
Skills
SQL
Active directory
AWS appstream - workspaces
IBM Content manager
Citrix & Blue zone
Wireless networking
Data backup and recovery
Incident management
IT documentation
Firewall management
Mobile device management
Remote support
Windows 10XP
Networking
Admin controls
Timeline
IT SUPPORT ENGINEER - L2
Mphasis LTD
09.2022 - 03.2026
VERIFICATION SPECIALIST
Aegis Ltd (ITPL)
06.2017 - 06.2018
12th - undefined
Hira Senior Secondary College
10th - undefined
St Joseph's Joyland School, KSSEB
Bachelor - Computer Applications
Hira Women's College - Mangalore University