Noorani Ayesha
Senior Customer Service Executive
Bengaluru
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Fintech and Ecommerce industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Senior Customer Service Executive
Groww Invest Tech Private Limited
Bengaluru, India
07.2019 - 12.2023
- Maintained customer account information database by canceling and updating customer accounts.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Educated customers about billing, payment processing and support policies and procedures.
- Investigated and resolved customer inquiries and complaints quickly.
- Implemented quality assurance initiatives that resulted in decreased error rates across all channels of communication.
- Managed escalated customer issues with diplomacy and professionalism, often turning challenging situations into positive outcomes.
- Improved customer satisfaction by addressing and resolving complex customer inquiries promptly and accurately.
- Collaborated with cross-functional teams to develop and implement policies that improved overall customer experience.
- Managed timely and effective replacement of damaged or missing products.
Senior Customer Service Executive
NoBroker.com
Bengaluru, India
10.2017 - 12.2018
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Promptly responded to inquiries and requests from prospective customers.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Optimized workflow processes by identifying bottlenecks and implementing targeted improvements in key areas.
- Analyzed performance data to identify trends and opportunities for continuous improvement in service delivery.
- Maintained up-to-date knowledge of product and service changes.
- Investigated and resolved accounting, service and delivery concerns.
Education
Bachelor of Engineering - Electronics And Communications Engineering
Islamiah Institute of Technology - VTU
Bengaluru, India 06.2013 - 06.2017
Skills
Quality Assurance Controls
undefinedTimeline
Senior Customer Service Executive
Groww Invest Tech Private Limited
07.2019 - 12.2023
Senior Customer Service Executive
NoBroker.com
10.2017 - 12.2018
Bachelor of Engineering - Electronics And Communications Engineering
Islamiah Institute of Technology - VTU
06.2013 - 06.2017
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