Mohammad Noor Eqbal
Senior associate executive
Patna
Summary
Seeking a position in an organization that may be innovative, resourceful, and enthusiastic so that I can utilize my knowledge and skills for the progress of the organization. Detail-orientated associate executive adept at making critical decisions, managing deadlines and conducting team reviews. With expertise in analysis and quantitative problem-solving skills, dedicated to company growth and improvements.
Overview
5
5
years of professional experience
Work History
Contact center officer (Procurement team)
Herbalife International India PVT LTD
1 2023 - Current
- Served as a Contact Center Officer on the Procurement team at Herbalife International India PVT LTD since Jan 2023, accumulating 1.5 years of experience.
- Oversaw inventory management, ensuring adequate supplies while maintaining budgetary constraints.
Senior support executive
DaMENSCH Apparel Private limited
09.2021 - 12.2022
- Gained one year of experience as a Senior Support Executive at DaMENSCH Apparel Pvt Ltd from Sep 2021 to Dec 2022.
- Implemented streamlined order creation system for vendors and customers, ensuring prompt and accurate fulfillment of their needs.
- Assisted in the development of policies and procedures, contributing to the establishment of an efficient support framework.
Senior Associate Customer operations
Blackbuck Zinka Logistics
06.2018 - 01.2020
- Accrued 19 months of hands-on experience in PITCS payroll by serving as a Senior Associate Customer Operations at Blackbuck Zinka Logistics.
- Achieved accurate resolution of customer service issues by documenting them diligently and conducting in-depth research
Customer Executive
Teleperformance
08.2017 - 05.2018
- Teleperformance - Flipkart process, Customer Executive for 9 months.
- Monitored social media and online forums, responding to customer enquiries and comments.
- Developed and delivered training sessions for new staff on customer service excellence.
Education
Bachelor of Technology (CSE) - Computer Engineering Technology
PAILAN COLLEGE OFMANAGEMENT & TECHNOLOGY
Kolkata, India 04.2001 - 04.2017
Intermediate (12th) - Science Education
B.N COLLEGIATE SCHOOL
Patna, India 04.2001 - 04.2013
High School (10th) -
ADELAIDE CONVENT SCHOOL
Patna, India 04.2001 - 04.2011
Skills
Command over Zendesk, Verloop, Uniware, Ameyo, and Avaya applications
Knowledge of MS Office (Word, Excel & PowerPoint)
Maintaining the quality of the work
Taking the initiative to help the process-related queries and solve them
Training the new joiners regarding the different lines of business
CRM Software Usage
Incident reporting
Access management
Assigning work
Applicant tracking
Supply chain assistance
Communication skills
Roles And Responsibilities
- Customer-oriented & excellent communicator possess 5 years of experience as an Associate service executive.
- Coordinating with suppliers for a firm delivery schedule.
- Prepare meeting minutes and follow-up as required.
- Willing to adapt to new systems and processes.
- Addressed customer queries related to App/website and troubleshooting.
- Handled volatile customer situations calmly and courteously.
- Ensure timely delivery of goods and services to the teams concerned, taking necessary steps in case of any delays to resolve the issue.
- Follow up with teams for associate refund.
- Accurately documented, Researched, and resolved customer service issues.
- Responsible for handling consumer forum complaints and Emails.
- Creating and processing customer orders.
- Work on different LOB’s like Email, chat and backend as per the business requirement.
- Also worked as an SME where I need to give the process training to the new joiners.
- Acting as a TL back.
- Approving pending orders and email assignments.
Skills
- Excellent Inter-Personal and Communication skills.
- Willingness to Learn
- Sincere, Hardworking, and Dynamic
- Ability to work independently.
- Managerial Aptitude
- Controlled Aggressiveness
- Pressure bearing.
- Manage Changes.
Personal Information
- Father's Name: Md Eqbal Ahmed
- Mother's Name: Afsana Eqbal
- Date of Birth: 01/20/1996
- Marital Status: Unmarried
Disclaimer
I here declare that information given here with is correct to my knowledge and i am responsible for any discrepancy.
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)