Mohammad Noor Eqbal

Seeking a position in an organization that may be innovative, resourceful, and enthusiastic so that I can utilize my knowledge and skills for the progress of the organization. Detail-orientated associate executive adept at making critical decisions, managing deadlines and conducting team reviews. With expertise in analysis and quantitative problem-solving skills, dedicated to company growth and improvements.

• Customer-oriented & excellent communicator possess 5 years of experience as an Associate service executive.
• Coordinating with suppliers for a firm delivery schedule.
• Prepare meeting minutes and follow-up as required.
• Willing to adapt to new systems and processes.
• Addressed customer queries related to App/website and troubleshooting.
• Handled volatile customer situations calmly and courteously.
• Ensure timely delivery of goods and services to the teams concerned, taking necessary steps in case of any delays to resolve the issue.
• Follow up with teams for associate refund.
• Accurately documented, Researched, and resolved customer service issues.
• Responsible for handling consumer forum complaints and Emails.
• Creating and processing customer orders.
• Work on different LOB’s like Email, chat and backend as per the business requirement.
• Also worked as an SME where I need to give the process training to the new joiners.
• Acting as a TL back.
• Approving pending orders and email assignments.

• Excellent Inter-Personal and Communication skills.
• Willingness to Learn
• Sincere, Hardworking, and Dynamic
• Ability to work independently.
• Managerial Aptitude
• Controlled Aggressiveness
• Pressure bearing.
• Manage Changes.

• Father's Name: Md Eqbal Ahmed
• Mother's Name: Afsana Eqbal
• Date of Birth: 01/20/1996
• Marital Status: Unmarried