Noorjahan Khalife
Mumbai
Overview
8
8
years of professional experience
Work History
Customer Service Executive
Bonton Holidays Pvt. Ltd.
11.2013 - 01.2015
Customer Service Associate
WNS Global Services Pvt. Ltd.
06.2011 - 10.2013
Customer Service Executive
Go Airlines Pvt.Ltd.
01.2008 - 08.2010
- Reservations:,Making new flight reservations,ticket reissue,cancellation,processing payment and providing confirmation.
- Check-in: Assisting passengers with check-in, including self-serve and assisted options
- Document verification: Verifying travel documents, such as passports and visas, and ensuring they are valid and applicable
- Boarding passes: Issuing boarding passes
- Baggage: Weighing baggage and collecting any excess weight charges, facilitating baggage check-in, and tracking lost or delayed luggage
- Boarding gate: Escorting passengers to the boarding gate and collecting boarding passes for cross-checking passenger headcounts
- Arrival: Assisting customers with disembarkation and offering directions to arriving and transiting customers
- Customer service: Answering passenger flight queries, helping resolve customer complaints, and providing information about aircraft boarding
Customer Service Trainee
Air India Airlines Pvt Ltd.
05.2007 - 12.2007
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Streamlined check-in process for faster boarding and improved passenger experience.
- Resolved customer complaints professionally and empathetically to retain loyalty.
- Collaborated with team members to achieve consistently high-quality customer service standards.
Timeline
Customer Service Executive
Bonton Holidays Pvt. Ltd.
11.2013 - 01.2015
Customer Service Associate
WNS Global Services Pvt. Ltd.
06.2011 - 10.2013
Customer Service Executive
Go Airlines Pvt.Ltd.
01.2008 - 08.2010
Customer Service Trainee
Air India Airlines Pvt Ltd.
05.2007 - 12.2007