Noorul Ameen
IT ANALYST
Bengaluru
Summary
Innovative Help Desk Analyst with 3 years' experience in prioritizing customer
satisfaction while providing technical support. Personable communicator while
assisting with technical issues and training. Competent Help Desk Analyst with
expertise in prioritizing multiple tasks while providing quality technical assistance.
Well-rounded system administrator with an interest in consistently learning new
skills.
Overview
3
3
years of professional experience
6055
6055
years of post-secondary education
Work History
Help Desk Analyst
NTT DATA
08.2023 - Current
- Desktop Support Management.
- Troubleshooting issues via calls and emails.
- Windows Server & BMC Helix ITSM.
- Microsoft Endpoint Configuration Manager.
- LogMeIn (Remote access)
- Microsoft In-tune, Active Directory.
- Cisco Systems Products.
- Basic and Advanced levels of troubleshooting for the Mac and Windows machines.
- Basic software configuration on both the Mac and Windows machines.
- Device enrollment in Intune to access the company resources.
- Authenticating and resetting the Okta credentials.
- Roles and Responsibility
System Admin
MEESHO
04.2022 - 08.2023
- Company Overview: Meesho is a leading e-commerce platform
- Understanding key systems in use, providing business-as-usual (BAU) IT support, and managing the day-to-day operations.
- Handling On-Boarding and Off-Boarding Projects.
- Installed and configured various software and hardware for smooth-running systems operation.
- Administration/Access Management of Google G Suite (E-mail), Slack & Office-365.
- Diagnosed hardware and software issues, implementing action to prevent reoccurrence.
- Installed and maintained IT equipment and software to meet workflow requirements.
- Resolved issues and escalated problems Provided technical support to staff for hardware and software issues, fault-finding issues efficiently, and fixed them within deadlines.
- Used a wide range of software to efficiently carry out secretarial tasks, including Slack, Google Suite, and Microsoft Office Suite.
- Installed, configured, and maintained LAN software and hardware related to servers, personal computers, and printers.
- Install Antivirus and Microsoft Patches, installation of the software, and check LAN Connections to the internet setup.
- Laptop preparation for onboarding employees with required applications and maintaining Asset Tracker, and User Access Tracker.
- Roles and Responsibility
Education
MCA -
C. ABDUL HAKEEM COLLEGE OF ENGINEERING & TECHNOLOGY
BCA - undefined
SRI VIDYA MANDIR ARTS AND SCIENCE COLLEGE
HSC -
SRI VIJAY SHANTHI JAIN MATRIC HIGHER SECONDARY SCHOOL
SSLC -
SRI VIJAY SHANTHI JAIN MATRIC HIGHER SECONDARY SCHOOL
Skills
- Operating system: Windows XP, windows 7, windows 8, windows 10
- Mac Support
- Ms office, Ms Excel
- C(Basic)
- Programing using Python (Basic)
- Adobe Photoshop
- Database : Database using oracle
Interests
Software, Network And Internet, Cloud Based, Field related activities, Learning up new things, Interested in keeping updated with the latest technologies
Training
- Campus requirement training from Sri Vidya Mandri Arts and Science College by ABC training technology.
- Participated Wireless Network International Seminar.
- Participated in one day boot stamp session conducted by ABC training technology.
- Participated in Barclays Life Skills Programme conducted by GTT Foundation.
- Participated in national level symposium of technology test vibe 3.0.
- Participated in paper presentation conducted by Sri Vidya Mandri Arts and Science College.
Disclaimer
I declare the above given information is true to the best of my knowledge. Your’s truly (A.Noorul Ameen)
PERSONAL DRIVE
- Easy Leaner
- Hard Worker
- Highly Motivated
- Positive Thinker
PERSONAL STRENGTHS
Excellent communication skills, flexibility and adaptability, learning agility: quick learner, critical thinking: decision making skills, positive attitude: creating positive environment, tolerance: stress tolerance and smart learner
PERSONAL PROFILE
- Name : A.Noorul Ameen
- Date of Birth : 2000-06-06
- Languages known : English, Hindi, Tamil
- Nationality : Indian
- Hobbies : Net Surfing, travelling, driving car, riding bikes, playing badminton.
- Passport : Yes
Timeline
Help Desk Analyst
NTT DATA
08.2023 - Current
System Admin
MEESHO
04.2022 - 08.2023
BCA - undefined
SRI VIDYA MANDIR ARTS AND SCIENCE COLLEGE
MCA -
C. ABDUL HAKEEM COLLEGE OF ENGINEERING & TECHNOLOGY
HSC -
SRI VIJAY SHANTHI JAIN MATRIC HIGHER SECONDARY SCHOOL
SSLC -
SRI VIJAY SHANTHI JAIN MATRIC HIGHER SECONDARY SCHOOL
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