Summary
Overview
Work History
Education
Skills
Interests
Training
Disclaimer
PERSONAL DRIVE
PERSONAL STRENGTHS
PERSONAL PROFILE
Timeline
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Noorul Ameen

Noorul Ameen

IT ANALYST
Bengaluru

Summary

Innovative Help Desk Analyst with 3 years' experience in prioritizing customer

satisfaction while providing technical support. Personable communicator while

assisting with technical issues and training. Competent Help Desk Analyst with

expertise in prioritizing multiple tasks while providing quality technical assistance.

Well-rounded system administrator with an interest in consistently learning new

skills.

Overview

3
3
years of professional experience
6055
6055
years of post-secondary education

Work History

Help Desk Analyst

NTT DATA
08.2023 - Current
  • Desktop Support Management.
  • Troubleshooting issues via calls and emails.
  • Windows Server & BMC Helix ITSM.
  • Microsoft Endpoint Configuration Manager.
  • LogMeIn (Remote access)
  • Microsoft In-tune, Active Directory.
  • Cisco Systems Products.
  • Basic and Advanced levels of troubleshooting for the Mac and Windows machines.
  • Basic software configuration on both the Mac and Windows machines.
  • Device enrollment in Intune to access the company resources.
  • Authenticating and resetting the Okta credentials.
  • Roles and Responsibility

System Admin

MEESHO
04.2022 - 08.2023
  • Company Overview: Meesho is a leading e-commerce platform
  • Understanding key systems in use, providing business-as-usual (BAU) IT support, and managing the day-to-day operations.
  • Handling On-Boarding and Off-Boarding Projects.
  • Installed and configured various software and hardware for smooth-running systems operation.
  • Administration/Access Management of Google G Suite (E-mail), Slack & Office-365.
  • Diagnosed hardware and software issues, implementing action to prevent reoccurrence.
  • Installed and maintained IT equipment and software to meet workflow requirements.
  • Resolved issues and escalated problems Provided technical support to staff for hardware and software issues, fault-finding issues efficiently, and fixed them within deadlines.
  • Used a wide range of software to efficiently carry out secretarial tasks, including Slack, Google Suite, and Microsoft Office Suite.
  • Installed, configured, and maintained LAN software and hardware related to servers, personal computers, and printers.
  • Install Antivirus and Microsoft Patches, installation of the software, and check LAN Connections to the internet setup.
  • Laptop preparation for onboarding employees with required applications and maintaining Asset Tracker, and User Access Tracker.
  • Roles and Responsibility

Education

MCA -

C. ABDUL HAKEEM COLLEGE OF ENGINEERING & TECHNOLOGY

BCA - undefined

SRI VIDYA MANDIR ARTS AND SCIENCE COLLEGE

HSC -

SRI VIJAY SHANTHI JAIN MATRIC HIGHER SECONDARY SCHOOL

SSLC -

SRI VIJAY SHANTHI JAIN MATRIC HIGHER SECONDARY SCHOOL

Skills

  • Operating system: Windows XP, windows 7, windows 8, windows 10
  • Mac Support
  • Ms office, Ms Excel
  • C(Basic)
  • Programing using Python (Basic)
  • Adobe Photoshop
  • Database : Database using oracle

Interests

Software, Network And Internet, Cloud Based, Field related activities, Learning up new things, Interested in keeping updated with the latest technologies

Training

  • Campus requirement training from Sri Vidya Mandri Arts and Science College by ABC training technology.
  • Participated Wireless Network International Seminar.
  • Participated in one day boot stamp session conducted by ABC training technology.
  • Participated in Barclays Life Skills Programme conducted by GTT Foundation.
  • Participated in national level symposium of technology test vibe 3.0.
  • Participated in paper presentation conducted by Sri Vidya Mandri Arts and Science College.

Disclaimer

I declare the above given information is true to the best of my knowledge. Your’s truly (A.Noorul Ameen)

PERSONAL DRIVE

  • Easy Leaner
  • Hard Worker
  • Highly Motivated
  • Positive Thinker

PERSONAL STRENGTHS

Excellent communication skills, flexibility and adaptability, learning agility: quick learner, critical thinking: decision making skills, positive attitude: creating positive environment, tolerance: stress tolerance and smart learner

PERSONAL PROFILE

  • Name : A.Noorul Ameen
  • Date of Birth : 2000-06-06
  • Languages known : English, Hindi, Tamil
  • Nationality : Indian
  • Hobbies : Net Surfing, travelling, driving car, riding bikes, playing badminton.
  • Passport : Yes

Timeline

Help Desk Analyst

NTT DATA
08.2023 - Current

System Admin

MEESHO
04.2022 - 08.2023

BCA - undefined

SRI VIDYA MANDIR ARTS AND SCIENCE COLLEGE

MCA -

C. ABDUL HAKEEM COLLEGE OF ENGINEERING & TECHNOLOGY

HSC -

SRI VIJAY SHANTHI JAIN MATRIC HIGHER SECONDARY SCHOOL

SSLC -

SRI VIJAY SHANTHI JAIN MATRIC HIGHER SECONDARY SCHOOL
Noorul AmeenIT ANALYST