Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
References
Timeline
Generic

Norah Smith

Zionsville

Summary

Dynamic sales and customer support manager with honorable standing and credibility at Uncle Bill's Pet Center. Well-rounded in inventory management and employee training, fostering a collaborative team and employee-customer environment. Adept at resolving customer inquiries and enhancing service quality, consistently achieving sales targets through effective communication and operational efficiency.

Overview

4
4
years of professional experience

Work History

Manager, Sales and Customer Support

Uncle Bills Pet Center
Zionsville
10.2023 - Current
  • Monitored inventory levels and coordinated timely supply orders to ensure stock availability.
  • Resolved customer inquiries and complaints to uphold service quality standards.
  • Trained employees on various job functions to enhance role coverage.
  • Assigned tasks to associates based on skill levels to optimize team performance.
  • Recruited and hired qualified candidates for open positions to strengthen workforce.
  • Assisted customers in product selection and provided detailed product information.
  • Processed transactions efficiently using point-of-sale systems, ensuring accuracy.
  • Collaborated with team members to achieve daily sales targets and elevate service quality.

Sales Associate

Alberts Farmers Market
Zionsville
06.2021 - 07.2023
  • Executed day-to-day duties with accuracy and efficiency.
  • Engaged customers through effective interpersonal skills to enhance service experience.
  • Trained new cashiers on transaction procedures and systems for accuracy.
  • Implemented best practices in cash handling to minimize discrepancies and errors.
  • Scanned, priced, and bagged groceries swiftly to expedite checkout lines.
  • Maintained updated knowledge of store promotions to effectively inform customers about sales.

Education

Bachelor of Science - Biology

Indiana University-Bloomington
Bloomington, IN
05-2029

High School Diploma -

Zionsville Community High School
Zionsville
06-2025

Skills

  • Customer service
  • Employee training
  • Handling payments, processing transactions, and maintaining accurate financial records
  • Team collaboration
  • Inventory management
  • Communication and cooperation
  • Flexible and time-efficient

Accomplishments

  • National Honors Society
  • Academic Honors Diploma
  • Third Key/Lead Cashier at Uncle Bills Pet Centers

Affiliations

  • Travel Club Soccer (11 years)
  • Volunteer: Feed My Starving Children (6/year)
  • Volunteer: Habitat for Humanity (6/year)
  • Tutoring (10-12 Grade)
  • Founder of New Eagles Smooth Transition (Club)
  • Climate Change Club (9-12 Grade)
  • IU American Medical Women's Association Club
  • IU Pre-Veterinary Club
  • IU Med Life Club
  • Competitive Pickleball

References

References available upon request.

Timeline

Manager, Sales and Customer Support

Uncle Bills Pet Center
10.2023 - Current

Sales Associate

Alberts Farmers Market
06.2021 - 07.2023

Bachelor of Science - Biology

Indiana University-Bloomington

High School Diploma -

Zionsville Community High School

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Norah Smith