Nova Charles D

LeoPharma (Skincare Pharmaceutical Company - Denmark)

• Regular interactions with business and functional consultants in gathering application requirements.
• Investigated and addressed system issues to enhance usability and improve functionality.
• Assessed business needs and problem areas to create focused solutions.
• Have sound knowledge and Hands-on experience on Veeva vault configuration.
• Deployed major changes using Packages in Vault.
• Performed bulk Object records migration using Vault Loader.
• Performed bulk Documents update using Reports and Bulk Action option.
• Generated Reports and Dashboards as per the customer requirements.
• Taking initiative in assigning, assessing and troubleshooting end user issues with permanent solutions ensuring that
• turnaround times conform to Service level agreements.
• Hands-on experience on Service-Now - Remedy Ticketing tools.
• Provided technical perspective of application to Vendor in deploying UPS into Veeva vault.
• Worked with the QA team to validate Veeva Vault applications every month.
• Performed testing on integration jobs associated with Vault after every Pre-Release.
• Create Knowledge base articles for end users and internal teams.
• Conduct Knowledge Transfer sessions to Business and Internal team members about the new features and the best practices to minimize errors.

Jan 2017 - Aug 2021

BAYER

Associate - Projects

• Experience on different Document Lifecycles and Workflows.
• Knowledge on different objects in Veeva Vault applications.
• Creation of DAC Records as per the business requirement.
• Creating & Managing Users, Managing Users Across Vaults
• Creating & Managing Groups, About License Types & Security Profiles
• Cross-Domain Users & Authentication.
• Configuring Document Types and create custom Objects and fields.
• Configuring Permission sets, security profiles, Application roles.
• Generating reports in Vault applications.
• Veeva Vault Integration with Veeva CRM.
• Product setup in Veeva vault
• Worked on documents in Veeva vault .
• Performed bulk Users, Groups, DAC creation and Documents upload through loader
• Good hands-on experience in handling incidents requests in Service Now.
• Provided technical support for multiple applications.
• Provided and facilitated effective Incident Management through-out the incident life cycle, in-line with agreed service definitions.
• Worked on Problem Management for RCA, Risk & Knowledge Management.
• Transition and migration of support queue from old ITSM queues.
• Implementation of New support queues in ITSM and configuring the SLA based on the agreement with client.
• Work closely with Governance team on Process Improvement, Audit and Compliance.
• Preparing SLA report based on the incidents handled.
• Allocation of resources in project based on client requirement.
• Analyzing and reviewing trend reports submitted by the teams for client submissions.
• Having review meeting with the clients on regular intervals.
• Handling Client escalations and submitting remedies.
• Creations of Run books and modifying the run books with recent update in the process.
• Provoking Operations team to meet the agreed SLA and performing quality checks on the delivery.
• Working with Domain leads and managers in modifying/Implement new process.
• Prepare weekly/monthly trending reports based on project performance.

Mar 2013 - Dec 2016

ABBOTT

Associate - Projects

• Provided technical support for Adverse Event Tracking System (ARISg).
• Application Development and technical support for Clinical Trial Management System.
• Prepared documentation for application enhancements as per 21 CFR Part 11 and GAMP 5 standard.
• Involved in multiple version upgrade for the applications.
• Provided effort estimates for the requirement and SLC deliverable throughout the completion.
• Code Deployment using MKS Integrity Tool.

Oct 2011 - Mar 2013

JOHNSON & JOHNSON

Programmer Analyst

• Involved in Requirement Gathering and Analysis of the requirements Tested extensive back end testing using SQL Queries to retrieve the data from the database and checked data integrity.
• Quick set-up, execution and reporting of finding for smoke test for each Build.
• Perform End-to-End testing manually and was associated with UAT. Provide Hyper Care support after implementation
• Continued in Technical Support to provide resolution for Production related issues.
• Involved in enhancements of the application.