Summary
Overview
Work History
Education
Skills
Interests
Software
Timeline
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N.Rewanth Sai SImha

Support Engineer
Bengaluru

Summary

  • At IBM, im an accomplished Application Analyst, I streamlined support processes and enhanced system performance, demonstrating expertise in Unix/Linux Administration and exceptional problem-solving skills. Achieved high customer satisfaction through effective incident management and proactive maintenance, embodying a results-driven approach with a blend of technical acumen and project coordination prowess.Also iam an experienced L3 Support Engineer familiar with user support and root cause analysis. Advanced knowledge of Java and Linux operations and dedication to see issues through to end. Works well in remote and desk-side environments.

Overview

2
2
years of professional experience
4
4
Languages

Work History

Application Analyst

IBM
09.2022 - Current
  • As a L3 analyst, we have troubleshooted and analyzed many issues with the logs and made sure all the reported issues by the user were taken care and received multiple client appreciations
  • Used ServiceNow to track, maintain and update trouble tickets.
  • Maintained correct ESP Job flow which loads the data into the production database
  • Maintained high levels of customer satisfaction, even during peak times or high-volume ticket periods.
  • As a production support engineer, have successfully supported in many production deployments.
  • Streamlined support processes by creating detailed documentation and knowledge base articles for common issues.
  • Developed and implemented preventive maintenance procedures.
  • Generated reports to track performance and analyze trends.
  • Reduced response times by prioritizing urgent requests and escalating issues when necessary.
  • Monitored system performance to identify potential issues.
  • Conducted regular training sessions for team members to improve overall support quality and efficiency.

Education

10th -

Harish Residential High School
Kadiri

12th -

Narayana Junior College
Anantapur

BE - CSE

SCSVMV UNIVERSITY
Kanchipuram

Skills

Interests

Playing Games

Travelling

Listening to music

Software

Pega

Timeline

Application Analyst

IBM
09.2022 - Current

10th -

Harish Residential High School

12th -

Narayana Junior College

BE - CSE

SCSVMV UNIVERSITY

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N.Rewanth Sai SImhaSupport Engineer