Numaan Akhter
Kolkata
Summary
Dynamic Information Processing Specialist with a proven track record at Tata Consultancy Services, excelling in customer service and problem-solving. Skilled in billing processing and effective communication, I consistently resolved complex issues, enhancing customer satisfaction and driving process improvements. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Information Processing Specialist
Tata Consultancy Services
Kolkata
09.2021 - Current
- Collaborated with cross-functional teams to ensure successful implementation of projects.
- Maintained accurate records of user requests and resolutions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Maintained a high level of professionalism when dealing with difficult customers.
- Provided exceptional customer service to ensure customer satisfaction.
Senior Customer Service Representative
Wipro Limited
Kolkata
01.2019 - 08.2021
- Managed incoming calls from customers while providing exceptional service.
- Resolved escalated customer complaints in a timely manner.
- Responded promptly to inquiries from customers about products or services.
- Handled difficult situations with tact, diplomacy, and professionalism.
- Monitored customer feedback surveys to identify areas of improvement.
Education
Bachelor of Commerce -
Prafulla Chandra College
Kolkata01-2017
Skills
- Billing processing
- Financial reporting
- Customer service
- Problem solving
- Effective communication
- Team collaboration
- Punctuality and reliability
- Escalation management
- Process transactions
Certification
- I have been rewarded thrice with Employee of the month award for being the best among the entire team in the project in Tata Consultancy Sevices
- I have always been acknowledged for my hard work and dedication and have been rewarded with spot award on multiple occasions
Languages
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Bengali
Upper Intermediate (B2)
B2
Timeline
Information Processing Specialist
Tata Consultancy Services
09.2021 - Current
Senior Customer Service Representative
Wipro Limited
01.2019 - 08.2021
Bachelor of Commerce -
Prafulla Chandra College