Sritama Bhowmick

Unicepta GmbH:

• Trained Media information processor, responsible for content coding and analyzing media focusing on specific brands and providing actionable insights for business stakeholders.
• Managed multiple editing assignments simultaneously, prioritizing tasks to meet tight deadlines.
• Adapted content for various platforms, including print, web and social media.
• Analyzed media coverage to evaluate brand reputation and identify trends.
• Conducted sentiment analysis on customer reviews on brand specific products and services.

Optus:

• Voice Coach/Mentored peers, sharing best practices and providing help and guidance to hone their soft skills and product knowledge.
• Trained in billing and customer accounts management.
• Technical support associate trained in hardware and software troubleshooting and error logging.
• Provided Tier 2 IT support by checking real time network strength and raising Service Requests to Network Support Team.

British Telecom:

• Customer service representative trained to assist with Network and Connection issues, Ticket logging and Service related queries.
• Trained in billing and customer accounts management.
• Proficient in customer and client-facing communication with excellent interpersonal and problem-solving skills.
• Championed customer feedback metric, leveraging insights for continuous product and service improvement.