Summary
Overview
Work History
Education
Skills
Websites
Phone
Affiliations
Languages
Certification
Timeline
Generic

Nupur Barpugga

Mohali

Summary

  • Aim to be associated with a progressive organization which offers an excellent atmosphere to prove myself
  • Educated professional with a strong desire to deliver outstanding client experiences. Used to working hard and driving rapport with employees and customers alike. Pursuing a customer service executive position with new organization.
  • Creative Presentation Manager known for high productivity and efficiency in task completion. Specialize in engaging visual storytelling, advanced PowerPoint skills, and impactful public speaking. Excel in communication, teamwork, and adaptability, ensuring seamless project execution and audience engagement.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer Service Executive

Taskus
Mohali
06.2024 - Current
  • Assisted customers with product returns or exchanges according to established guidelines.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Provided prompt and courteous service to customers via phone, email, and chat.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Customer Care Executive

Teleperformance
Mohali
09.2019 - 06.2021
  • Experienced as customer care executive with 2 years with BPO industry, specialized in calling, chat and email
  • Good communication and interpersonal skills, great team handling capabilities
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Participated in weekly team meetings to discuss targets, achievements, and customer service metrics.

Education

Master's - Arts -English Literature

Punjab University
03.2025

Bachelor's - Education

University
01.2023

Master's - Biotechnology

Chandigarh University
01.2019

Bachelor's Degree -

Chandigarh university
01.2017

Class 12th -

CBSE Board
01.2013

Class 10th -

CBSE Board
01.2011

Skills

  • Compassionate Communication
  • Team Collaboration and communication
  • Technical Expertise
  • Efficiency Optimization
  • Interpersonal Skills
  • Leadership potential
  • Appreciate differences
  • Adapt to Change
  • Expert in Power point presentation
  • Expert in MS Excel
  • Customer research
  • Ad campaign design and management
  • Online promotions
  • Brand management
  • Content creation
  • Public speaking

Websites

Phone

+91, 9878339552

Affiliations

  • Actively participated in Debate and declamation competitions in school as well as college level, won different awards for the same
  • Participated in various dance competitions as it enhances my passion towards my hobby

Languages

Hindi
First Language
English
Advanced (C1)
C1

Certification

  • Cleared TGT TET examination in state as well as centre Level CTET
  • Worked as Intern for 2 months internship in Noida ,as a biotechnologist on subject Antimicrobial activity of plant species

Timeline

Customer Service Executive

Taskus
06.2024 - Current

Customer Care Executive

Teleperformance
09.2019 - 06.2021

Master's - Arts -English Literature

Punjab University

Bachelor's - Education

University

Master's - Biotechnology

Chandigarh University

Bachelor's Degree -

Chandigarh university

Class 12th -

CBSE Board

Class 10th -

CBSE Board

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Nupur Barpugga