Nupur Chanda
Summary
Having 14 years of experience in efficiently overseeing operations and ensuring top-quality patient care. Proficient in managing all aspects of a diagnostic center, from staff supervision and scheduling to equipment maintenance and regulatory compliance. Demonstrated ability to streamline processes, optimize workflow, and enhance operational efficiency while maintaining high standards of accuracy and professionalism. Skilled in fostering a collaborative team environment to achieve organizational goals and exceed customer expectations
Overview
16
16
years of professional experience
Work History
CENTER HEAD
SURAKSHA DIAGNOSTIC PVT. LTD
07.2023 - Current
- Operations Management: Oversee day-to-day operations of the diagnostic center, including patient scheduling, staff assignments, and facility maintenance, to ensure smooth and efficient workflow.
- Staff Supervision: Lead and manage a team of healthcare professionals, including radiologists, technicians, administrative staff, and support personnel, by providing guidance, training, and performance feedback to ensure optimal team performance and productivity.
- Quality Assurance: Implement and maintain quality assurance protocols and standards to ensure accuracy, reliability, and compliance with regulatory requirements.
- Patient Care: Ensure the highest level of patient care and satisfaction.
- Financial Management: Develop and manage the center's budget, monitor financial performance.
- Regulatory Compliance: Ensure compliance with all applicable regulatory standards, guidelines, and accreditation requirements governing diagnostic centers.
- Strategic Planning: Collaborate with senior management to develop and implement strategic plans.
ASSISTANT CENTER MANAGER
SURAKSHA DIAGNOSTIC PVT. LTD
06.2015 - 06.2023
- Maintained center database by collecting and recording information.
- Worked to ensure a positive and hassle-free customer experience.
- Identified and maximized sales opportunities and increased customer retention rates.
- Worked to achieve high customer satisfaction rates by providing optimal customer.
- Regular Center audit process handling.
- Ensured operations performed at optimum efficiency by analyzing output reports, making changes when required.
- Inspired and motivated teams in operational improvement, increasing team efficiency.
- Making performance report all branches
BACK OFFICE
DEBNATH ENTERPRISE
01.2014 - 01.2015
- Managed office space and office equipment.
- Managed telephone and email communication systems and maintained office supplies ordering office supplies with accuracy.
- Helped to effectively manage the busy office.
BACK-OFFICE
DONA WORLD TECHNICAL TRAINING INSTITUTE
01.2011 - 01.2013
- Managed telephone and email communication systems with accuracy.
- Utilized fast and accurate data entry skills.
- Issue resolution with proper communication.
- Maintained work logs for office employees.
- Maintained risk log and all project documentation using software for duration of project lifecycle.
PRODUCT SALES
S.V.P.S Ltd
01.2010 - 01.2011
- Established sales goals by forecasting annual sales quotas and projecting expected sales volume for existing and new products. Kept detailed records of road transport activities for reliable reference.
- Identified and maximized sales opportunities and increased customer retention rates.
- Supported dispatch operations to meet service demand.
- Successfully managed a sales team of several people to meet and achieve sales goals.
Education
Bachelor's Degree -
Barasat Government College
01.2012
Higher Secondary - undefined
Barasat Girls High School
01.2009
Madhyamik - undefined
Barasat Girls High School
01.2007
Skills
- Collaborative team development
- Strategic decision making
- Analytical problem solving
- Employee training
- Employee training
- Strategic innovation oversight
- Understanding licensing requirements
Hobbies and Interests
Mobile Photography, Reading Books, Net Surfing
LANGUAGES
English, Hindi & Bengali
COMPUTER SKILLS
Working ability on MS word, MS excel. MS power point.
Timeline
CENTER HEAD
SURAKSHA DIAGNOSTIC PVT. LTD
07.2023 - Current
ASSISTANT CENTER MANAGER
SURAKSHA DIAGNOSTIC PVT. LTD
06.2015 - 06.2023
BACK OFFICE
DEBNATH ENTERPRISE
01.2014 - 01.2015
BACK-OFFICE
DONA WORLD TECHNICAL TRAINING INSTITUTE
01.2011 - 01.2013
PRODUCT SALES
S.V.P.S Ltd
01.2010 - 01.2011
Higher Secondary - undefined
Barasat Girls High School
Madhyamik - undefined
Barasat Girls High School
Bachelor's Degree -
Barasat Government College
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