Cooking , Playing Guitar , Music , Meditating, Strategic Sustainable solutions
Versatile Managing Director with proven abilities across all levels of organizational management. Talented in developing partnerships, overseeing personnel and developing tactical plans to meet strategic goals. She has done top Board and regulatory Client facing roles and won project >$250million per assignment project opportunities for India IT as part of her engagement and seen as leader that works well with people , with perception , and perseverance to join the dots with Value first mindset.
Proven leader with significant background in Banking Hitech and Pharma with 28 Years of experience in Envisioning organization wide initiatives for shareholder value maximization , ROTE improvement , Fintech engagement , new Tech Cloud , Blockchain adoption . Data Mesh and Architecture, AI Enterprise use cases for eKYC , Customer FAQ, HR FAQ, Legal FAQ , Process orchestration and API library -Prompt engineering , Machine learning engineering . She has held positions as head of such mentioned departments with Managing Director for Barclays and Standard Chartered Globally in the past .
Specific to AI :As an accomplished and visionary Chief AI Officer, she is recognized for her transformative leadership in driving innovation and efficiency within the AI landscape. With a proven track record in harnessing cutting-edge technologies, she has successfully created groundbreaking solutions, including the development of the LLMesh from diverse data sources. Her expertise extends to the strategic implementation of AI solutions, exemplified by the creation of an Operational HR query AI-based chatbots, a Marketing personnel product mix offering chatbot, and an ESG Baseline standard ESG and GHG calculation model. She has demonstrated her commitment to social responsibility through the incubation and fine-tuning of a Social Loan Quotient risk calculation engine, along with CIBIL rating improvement initiatives.
In her role, she has optimized AI spending on compute by implementing Cloud and NVIDIA GEFORCE solution infra stacks. Her proficiency in Legal document persona-based dissertation writing, eKYC cognition, and customer metadata enrichment integrated with predictive analytics has significantly contributed to underwriting risk reduction using advanced models such as Random Forest, Lime, and Shap in a robust MLOPS automated framework.Her strategic focus includes the integration of Graph DB in the banking and service industry setup, facilitating enhanced data management and analytics. Moreover, her initiatives at ISB for use cases incubation, coupled with her leadership in machine learning model implementation and prompt methods, showcase her commitment to continuous learning and cutting-edge practices. She has led, trained, and implemented machine learning models and prompt methods from 2021 to 2024, leveraging tools like Truera, Dataiku, Alteryx, Databricks, AWS, Azure, GCP, DATAIKU LLMESH, and cybersecurity protocols. Her proficiency in orchestrating processes using Amelia.io, coupled with her focus on data engineering, analytics, MLOPS, DEVSECOPS, and Responsible AI, has resulted in faster incubation within six weeks for both centralized and federated AI/ML teams.Her strategic initiatives have yielded impressive results, including a 33% reduction in incidents within four months and a remarkable 2.8X increase in Customer NPS. Notably, she has introduced a groundbreaking human AI framework with a "work to flow" model, providing an innovative approach to detecting and mapping workforce skills to upcoming projects. This model has been successfully adopted by one of India's largest IT service providers, further solidifying her impact on both revenue growth and operational advantage.
Roles and Responsibilities:
LLMesh Creation: Successfully created LLMesh from diverse data sources, enhancing data processing efficiency and accuracy.
AI-Based Chatbots:
Engineered an Operational HR query AI chatbot streamlining HR processes.
Developed a Marketing personnel product mix offering Chabot to optimize marketing strategies.
ESG and GHG Model s:Established the ESG Baseline standard and GHG calculation model, ensuring adherence to environmental standards.
Risk Calculation Engines:
Designed a Social loan quotient risk calculation engine for NBFC, complementing CIBIL rating systems.
AI infra models : Improved model probity, optimizing AI spend on Cloud and NVIDIA GEFORCE infrastructure stack building.
Legal Document Persona Based : Pioneered persona-based dissertation writing using AI for legal documents.
Human EKYC and Customer Metadata Enrichment :Integrated eKYC cognition with predictive analytics for underwriting risk reduction.Enhanced random forest models with gradient attribute-based learning.
MLOPS Automation:
Implemented Lime and Shap models in MLOPS automated framework on-premises and in the cloud.Utilized prompts for Enterprise use cases and applied Kotter's change framework for higher ROI from AI use cases .
Graph DB in Banking and Service Industry: Introduced Graph DB in the banking setup, optimizing data relationships. Implemented Graph DB in the service industry to enhance service delivery and reducing Tech Debt and reuse of infra.
Incubation and Leadership: Currently incubating at ISB for innovative use cases.
Led, trained, and implemented machine learning models and prompt methods from 2021-24.
Tool Expertise : Proficient in Truera, Dataiku, Alteryx, Databricks, AWS, Azure, GCP, BERT , LLAMA , GPT3 . Led centralized and federated AI/ML teams for revenue growth and operational advantage.
Results Achieved:
Achieved a 33% reduction in incidents within 4 months.
Customer NPS increased by 2.8X.
Successfully adopted by one of India's largest IT service providers.
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams. Top-notch CXO leader with proven track record of success leading and growing organizations and hands on applied Tech andMachine learning skills for competitive intelligence and high EQ/Social quotient siolutions . Strong background in strategic planning, financial management and team development. Skilled in identifying opportunities and implementing practical business strategies with commitment to staying informed about latest trends, technologies and best practices.
Data Engineering Analytics , Machine learning Professional
Cloud professional
EHS and Sustainability leader
Domain Experience : Banking , Pharma , Sustainability ,Aerospace
AI leader
Site Expansion and Revenue growth
▪ Seeded Conversational AI based analytics that has helped Barclays become the third best bank in the UK in Q2 2020 due to customer behavior analysis and product /branch remote support in retail and commercial lending.
▪ Led and Championed the initiative with hands on involved in :
o Data and Digital adoption using MI helped 5.3% increase in April-May 2020. (7.3 million new customers out of 20.1Million customer base and average of 11.8 million customers in 2020 digitally served).
o Setting-up of Salesforce CRM-linked with Customer System (Mainframes) and preferences meta data legacy systems into a customer hub for 22 million customers and 1.7 million Commercial customers along with KYC sanitization /storage /related party analysis and Projection on Customer product affiliation pipeline of 1.3Billion pounds by 2023.
o Converting legacy mortgage systems and discounting/factoring of securitized or hypothecated assets/locations to inspections reports in IBM Document management system with integration with Salesforce SFMC, nCINO and Salesforce Marketing cloud and third-party insurance products for campaigns.
o Setting up an integrated task force in Knutsford for business trade /forex -EU/UK Britain finance and payment holiday recovery/application including third party association campaigns including clearing house integration that helped ease the issue in trade clearances during BREXIT and COVID by 21% in 4 months. Letter of appreciation from Bank of England to Barclays received for this innovation and delivery.
▪ Seeded Conversational AI based analytics that has helped Barclays become the third best bank in the UK in Q2 2020 due to customer behavior analysis and product /branch remote support in retail and commercial lending.
▪ Launched ‘Actionable Guided Insights -AGI' in Feb 2020 globally that has helped integrate different analytical silos and Machine learning teams into a single onshore /offshore structure that caters to 3 in a box. (Tech, business and operations). Simplified and perfected Deep Learning models for Customer product affiliation for Credit Analysis over and above DnB /CBILS/BBILS recommendation and helped the bank with next best decision recommendations with predictive accuracy of 82%-86% compared to 52% earlier. This has reduced the revenue at risk by 14% in 3 months and increase in positive collections by 6%-8% in Business banking lending and mortgage.
Awarded the CIO award in 2020 for her role in barclays NHS partnership.
(had to come back to India due to COVID and could not renew UK work permit). The position was made redundant in India
Assignment based role starting in Sept 2019 with Mckinsey . Employee position was offered as Tech and risk ,cybersecurity IT infra estate de-stacking into Human food Hygiene and hygiene , MRO implementation can be only done by employee access not consultant for RB's demerger from each verticial and seperation of Benkiser to only Reckitt .
Spearheaded and ensured multi region delivery involving
o Optimized 11 Petabytes of data ingested in an enterprise framework on real time (accounting for nearly $14M in operations and $26B on Turnover).
o Expanded and delivered 3 major industry products for large retail customer bases in UK and HK, on mobile and cloud (for the first time in India).
o Oversaw Data analytics and reporting from Cloud for CMB + Retail banking and migration BI to Power BI including statistical inferences, nearest neighbors, Bayesian method of inferences for mortgage eligibility on digital dashboards.
o Increased revenue by nearly 10% in 2017-18 for a couple of product offerings in HK & UK through implementation of innovative Product segmentation strategies.
o Reduced cost under the HSBC project Shunya initiative: lead to saving of nearly 18%-22% savings per deployment per market which would accounts for $14M dollars annually across departments.
▪ Achieved zero defect delivery YOY for all product releases, Products have resulted in being the ‘most lovable product.
▪ Under supervision, technology implementations enabled HSBC to keep market share position in the Retail and SMB lending sector despite new competitors in 2019.
▪ Led product team for HSBC's first conversational banking solution for US and HK on AWS Alexa and Staff Bot using NLP intent-based setup.
Collaboration with Government initiatives in the UK such as Noting Hill Fintech engagement , Telangana India government Winner of SMART IOT, Android integration for smart farming, smart alerts for workforce movement in secure environments.
▪ Led as Program /Product manager for the Successfully launched Salesforce VMSTAR Reporting in AWS Cloud, Migration of GreenPlum to AWS Redshift & SAP HANA (vSphere 6.5) on AWS.
▪ Resolved problems , improved operations and improved TAT of service from Record to Resolve by 53% as the Principal strategist for enterprise IT projects and operations spanning US, EMEA, MENA and India with a team size of 119 in India and 26 in US.
▪ Drove business transformation initiatives for data readiness and competitive intelligence for 6 legal entities under Dell Conglomerate. The same was eased through SAP ERP, ECC, SAS CRM, Hybris, and Analytics using new cloud based In Memory computing (HANA, Iota, Big Data solutions).
▪ Strategic leader and value creator to leverage connect data from 14 different business under DELL Conglomerate , to find $2.6 billion of additional revenue pipeline , unused with 7% martech spend in 11 months. Achieved target.
Deputized as a the WomenWhoCode Bangalore cohort division for training , advocating and motivating women with non technical backgrounds to attempt careers in technology.
▪ $102 million dollar portfolio consisting of Travel, Hospitality and Real estate clients Amadeus (EU), US The Irvine real estate company, Avis Car rentals, Starwood hotels and Accenture Travelport Mobility Avanade labs in Bangalore.
▪ Created an integrated hospitality (called Accenture Hospitality Suite) – hotel site product for Revenue management, front desk management that helped Starwood onboard 2000 small to medium hotels having less than 200 rooms with $50,000 within 3 weeks operational and global platform integration in all aspects. It was sold for >$100 million as a suite of services to JW Marriot which is used till date.
▪ Developed the fast-track smart tracking that is co patented with Accenture.
▪ Helped using this with complete wireless setup of Irvine Township in CA USA with Verizon for safe teenage and kids tracking using mobile WID and Jscript code base.
▪ Developed program for existing clients achieving 91% contract renewal rate under sole source model for large Diamond clients (over US$100M).
▪ Largest
▪ Won Accenture Top Executive Award ACE globally (twice) in a row for Global Catalyst and Innovation Leader & Delivery Excellence.
Oct-08 Aug-11 Hong Kong , USA
(CLSA Investment banking settlement , AIA insurance dynamic premium rate digital calculator and logic implementation , Ethiopian Airlines MRO , COPA , Aircraft Lease , Forex fluctuation , IFRS9 reporting , Airport management , Mumbai Airport , Mahanagar Gas )
Mar-06 Aug-08 USA & Australia
(World Bank MIGA, IBRD Fed, Ferrero Rocher, British American Tobacco)
Novartis Pharma SAP Sisnet Deputy-Costing (IV Injectables & Animal Health)- Terengganu electric (FI-CA), SAP EHS , SAP COPA
Aug-04 May-05Netherlands, UK Switzerland & Germany
(Carrier holland heating, Danisco, Pitney Bowes, EDF France Electricity British Telecom ) SAP Project Manager as SAP CO , SAP EHS , PM , COPA , BO , SAP IS Banking Bank Analyzer , BASEL II , IS-FICA Utilities , Telecom
| Aug 2000-Feb 2004 India and USA
Team Lead and SAP ISU expert and PANAGON Banking Lockbox expert , AP invoice workflow filenet expert for mid office settlement London Stock Exchange , British Petrolelum Downstream SAP IS OIL -AR/AP , Dupont Business Analyst ,SAP AIS - audit , SAP EHS expert
1999-2000 (Forensic auditor and tax expert for Income tax , C&AG India ) Intern auditor, intern Plant maintenance and EXCISE Controlling multi plant costing transfer pricing costing expert for TATA STEEL and SAP implementation of Steel Plant manufacturing into SAP for Tata Steel and Jindal Steel Nagothane site
Blockchain
Winner of most innovative product and business accelerator by Waters Technology in 2021 for RaPID G synthetic product tool
Winner of BI accelerator Award in 2022 for Exasol BI
Winner of Best Global CDO award from CDO magazine in 2020-21 , 22.
Most innovator in APAC by DATAIKU
Top 20 movers and shakers in data and digital award in 2022.
Cooking , Playing Guitar , Music , Meditating, Strategic Sustainable solutions
DEVOPS EXIN certified professional
AWS Cloud solution architect , Azure , GCP
Prince2 professional and PMI certified
DEVOPS EXIN certified professional
Languages Spoken and written : English , Hindi , Bengalee , Marathi , Gujarati , Urdu
Business Engagement : German Language , Spanish
Understanding and comprehension: French , Dutch, Mandarin , Malay
Basic Arabic
CDO Magazine Winner
Waters Technology Award winner for 2021 for Most innovative Tool creation
Indian Banking association award best cloud implementation in 2021
Water Technology award for BI innovation in 2022
Best Women Innovative Entrepreneur Business weekly magazine 2023
trying to achieve handicap level of 16 and working at my chipping skills. Good at putting .
CDO Magazine Winner
Waters Technology Award winner for 2021 for Most innovative Tool creation
Indian Banking association award best cloud implementation in 2021
Water Technology award for BI innovation in 2022