Nupur Tiwari
Kolkata
Summary
Strategic and execution-focused HR Leader with over 16 years of experience in scaling and managing people strategies in large-scale e-commerce supply chain ecosystems. Possess a versatile professional background across Manufacturing, FMCG, Banking & Insurance, and Telecom industries.
Results-driven professional with extensive experience in leadership and strategic oversight. Adept at driving organizational success through effective team collaboration and dynamic problem-solving. Recognized for adaptability and keen focus on achieving objectives.
Overview
18
18
years of professional experience
Work History
Associate Director – HR
Flipkart Internet Pvt Ltd.
07.2021 - Current
- ZHR for Rest of East (Fulfilment & Sortation Centre ( Middle Mile)
- ZHR for Central Zone (First Mile & Last Mile)
- ZHR East + Corporate Functions (Grocery & Wholesale Division)
- ZHR for East Zone – Integrated Non Large Division – (end to end Supply Chain)
- Led the end-to-end supply chain for 4 different businesses in Flipkart in my career span of 3.5 years till now.
- Proven ability to lead complex, high-volume workforce operations aligned with Flipkart’s customer-first ethos and rapid growth demands.
- Specialized in driving high-velocity hiring, building agile gig and flash workforce models, and partnering with business to enable strong frontline and enabling capability build-outs across supply chain and HR domains.
- Anchored and led 4 Ekart level Projects (Zonal Talent Council, People Maximiser, EmpowHER – Inclusion & Diversity, Fair work – International platform for GIG workforce ranking like Great places to work Submissions.
GM – HR HEAD
Safechem Industries Limited
11.2020 - 07.2021
- Company Overview: FMCG-makers of Safed Detergents
- Lead the HR function for the transforming organisation.
- The role required being the culture champion, revamping the family run organisation to a professionally run organisation.
- It required interventions around Organisational restructuring, Coaching and designing career map for Senior Leadership revamping the PMS process, laying down an Audit and Compliance framework for factories and corporate and introducing the Talent Management framework.
- FMCG-makers of Safed Detergents
DGM –HR (Circle HR HEAD)
Bharti Airtel Limited
06.2018 - 10.2019
- Lead the HR Function for the 3rd largest circle for Airtel (5000 CRs).
- The position was responsible for strategic partnering with the Business to achieve organizational goals through various people interventions.
- Maximisation of Employee Value Added contribution for overall growth of the circle business.
- Individualised Capability building to enhance speed in complex business environment.
- Manage the socio/cultural environment locally, with thorough understanding of local sensitivities.
- Delivery of rewards & talent strategy.
- Reach out complexity-Due to wide geographical spread.
- Partner with Business Head & HR Director/corporate with respect to talent management at middle & senior management level.
- Institutionalisation of various Employee Engagement initiatives to enhance employee connect.
Asst. Vice President HR (East & North East Agency)
Kotak Life Insurance
05.2016 - 05.2018
- Lead the HR function for 4 business verticals and 6 zones for East & North East India.
- The position was responsible for devising talent strategy & facilitate operational efficiencies, drive performance management system, provide interpretive advice to business & support in driving the transformational people agenda and proactively manage the interfaces with Corporate HR & Sales to ensure a seamless experience for all employees.
Zonal-HR Manager (East) & D&I lead for India Business
Mondelez International – Cadbury India Ltd
09.2011 - 05.2016
- As a member of Zonal Leadership Team worked in tandem with the Branch Sales team to secure the position of 'Best Zone' while supporting the people management functions that underpin the business culture.
- Liaise with other functional / departmental head so as to understand all business aspects and needs of HR development, and to ensure they are fully informed of HR objectives, purpose and achievements.
- Responsible for planning, developing and implementing strategy for HR management and development (Talent acquisition, Talent management, succession planning, Learning & Development designing policies n processes for expats, employee engagement, compensation and benefits, rewards, recognition, professional growth, communications and performance management).
Associate Manager HR (East + South)
Perfetti Van Melle India Pvt Ltd
07.2010 - 09.2011
- Company Overview: Confectionary Leader FMCG MNC
- Leading the Sales-HR function for the East+South zone, and the countries of Nepal, Bhutan and Bangladesh.
- Coordinated between Corporate HR & Branch Sales Organization to deliver the HR agenda in support of the sales function and also ensure adherence to HR Policy Manual and Sales HR Policy & Process Manual.
- Confectionary Leader FMCG MNC
Manager-Human Resources [ Plant HR + Corporate HR]
Tata Steel Processing & Distribution Ltd.
07.2007 - 07.2010
- Company Overview: India’s leading Steel vice Centre
- Handled Corporate HR, generalist role pan India.
- Was involved in Recruitment, Training, Salary Management, Appraisals, OD initiatives and Operational HR activities.
- India’s leading Steel vice Centre
Education
MBA - Human Resources
ICFAI Business School
B.Sc.-Honors - Clinical Nutrition & Dietetics
Gokhale Memorial Girls’ College
High school & 10+2 -
Loreto House
Skills
- Project management
- Strategic leadership
- Analytical thinking
- Coaching and mentoring
- Relationship building
- Decision-making
- Team collaboration and leadership
Professional Enhancement Initiatives
- Certified Performance Coach through Neuro Linguistic Institute
- Certified BEI Practitioner from AON Hewitt
- Certified Psychodrama Practitioner
- Certified DISC practitioner by Thomas Institute
- Leadership Foundation Workshop by Franklin Covey Institute
- 7 Habits of Highly Effective People workshop by Franklin Covey Institute
- Accredited with Silver at Business Excellence Leaders Program[BELP], from Tata Management Development Center
Professional Achievements
Launched EmpowHER at Flipkart, winning the Annual D&I Award for advancing mid-management women leadership, Created the Zonal Talent Council, earning the Innovation Award for enhancing intra-zone career mobility, Conceptualized People Maximiser, winning the WOW Award for building a culture of performance and deep engagement, Led Airtel WBO to the Best Circle HR Award by overhauling HR strategy and execution, Recognized as Best Support Function Leader at Kotak Life Insurance by the Business Team, Two-time winner of Mondelez’s MD’s Club Award, including a visit to Cadbury PLC, UK, Drove Fuel 4 Sales initiative at TSPDL, winning the Asia Pacific Best Innovation Award for assessment center success, Awarded Best Business Partner by Cadbury National Sales Team for embedding HR as a strategic growth enabler, Honored as Rising Star of the Year at Cadbury for leading transformative HR initiatives in record time, Earned Silver Certification in the BELP program by Tata Management Training Centre, qualifying for Tata Group external assessment, Modernized TSPDL’s training process by launching e-learning, internal trainer programs, and Trainer Effectiveness Index, Achieved 8 training man-days per employee at TSPDL by Q3, surpassing the annual target ahead of schedule
Languages
English
Hindi
Bengali
Academic Overview
- MBA, Human Resources, ICFAI Business School, Hyderabad
- B.Sc.-Honors, Clinical Nutrition & Dietetics, Gokhale Memorial Girls’ College, Calcutta University
- High School, Loreto House - Middleton Row, Calcutta
Training
Bharti Airtel, Ahmedabad, Ahmedabad, Gujarat, 02/06, 05/06, Telecom Benchmarking of HR Processes, Conduct a study on the HR pursuits of all the major telecom players in Gujarat including Airtel, Tata Tele services, Idea & Reliance., Gained insight into the HR operations of telecom sector, the trends and priorities of the sector and the understanding how organizations are using HR Practices as a vehicle for enhancing productivity and organizational excellence.
Employment Profile
- Flipkart Internet Pvt Ltd., Kolkata, Kolkata, West Bengal, Associate Director – HR, 07/21/23, Present, 07/21/22, 06/22/23, ZHR for Rest of East (Fulfilment & Sortation Centre (Middle Mile)), 07/22/23, 04/23/23, ZHR for Central Zone (First Mile & Last Mile), 05/23/23, 12/23/23, ZHR East + Corporate Functions (Grocery & Wholesale Division), 01/24/24, Present, ZHR for East Zone – Integrated Non Large Division (end to end Supply Chain)
- Safechem Industries Limited, Kolkata, Kolkata, West Bengal, GM – HR HEAD, 11/20/20, 07/21/21
- Bharti Airtel Limited, Kolkata, Kolkata, West Bengal, DGM – HR (Circle HR HEAD), 06/18/18, 10/19/19
- Kotak Life Insurance, Kolkata, Kolkata, West Bengal, Asst. Vice President HR (East & North East Agency), 05/16/16, 05/18/18
- Mondelez International – Cadbury India Ltd, Kolkata, Kolkata, West Bengal, Zonal-HR Manager (East) & D&I lead for India Business, 09/11, 05/16
- Perfetti Van Melle India Pvt Ltd, Kolkata, Kolkata, West Bengal, Associate Manager HR (East + South), 07/10, 09/11
- Tata Steel Processing & Distribution Ltd., Kolkata, Kolkata, West Bengal, Manager-Human Resources [Plant HR + Corporate HR], 07/07, 07/10
Timeline
Associate Director – HR
Flipkart Internet Pvt Ltd.
07.2021 - Current
GM – HR HEAD
Safechem Industries Limited
11.2020 - 07.2021
DGM –HR (Circle HR HEAD)
Bharti Airtel Limited
06.2018 - 10.2019
Asst. Vice President HR (East & North East Agency)
Kotak Life Insurance
05.2016 - 05.2018
Zonal-HR Manager (East) & D&I lead for India Business
Mondelez International – Cadbury India Ltd
09.2011 - 05.2016
Associate Manager HR (East + South)
Perfetti Van Melle India Pvt Ltd
07.2010 - 09.2011
Manager-Human Resources [ Plant HR + Corporate HR]
Tata Steel Processing & Distribution Ltd.
07.2007 - 07.2010
B.Sc.-Honors - Clinical Nutrition & Dietetics
Gokhale Memorial Girls’ College
High school & 10+2 -
Loreto House
MBA - Human Resources
ICFAI Business School
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