Nutan Kumari
Delhi
Summary
To work for a company where I can utilize my interpersonal skills and customer service skills in order to accomplish personal and organizational objectives and grow along with the growth of the organization.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Executive
Air India Sats
IGI Airport Terminal -3 Delhi
02.2023 - 11.2024
- Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
- Described product and service details to customers to provide information on benefits and advantages.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Assessed customer service trends and evaluated complaints to determine areas in need of enhancement.
Education
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S R L H SCHOOL SRISIYA
BCA - Batchelor Of Computer Application
01.2021
12th - undefined
M D D M COLLEGE MUZAFFARPUR
01.2017
10th - undefined
R C N D Enter College Kanti
01.2015
Skills
- Decision making
- Time management
- Knowledge of computer
- Interpersonal skills
- Customer service skills
Languages
Hindi
English
Little bit German
Disclaimer
I hereby declare that the above information is authentic as per my knowledge.
Field Of Interest
- Playing badminton
- Dancing
- Interacting with people
Certification
I have completed aviation certification of frankfinn institute
Timeline
Customer Service Executive
Air India Sats
02.2023 - 11.2024
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S R L H SCHOOL SRISIYA
BCA - Batchelor Of Computer Application
12th - undefined
M D D M COLLEGE MUZAFFARPUR
10th - undefined
R C N D Enter College Kanti