Nutan Ravipati
Hyderabad
Summary
Accomplished Quality Assurance Lead with abundant knowledge of overall 9+ years of experience in industry practices, processes and quality management.
Motivated professional offering certification in Six Sigma. Adds value to any organization in need of great collaboration, interpersonal and multitasking abilities. Meets tight deadlines.
Familiar with quality concepts and techniques coupled with passion for continuously improving revenue growth and operations through Customer satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Quality Analyst Lead
Openplay Technologies Pvt ltd
Hyderabad
04.2022 - Current
- Worked collaboratively with members of operations department to improve processes and optimize productivity.
- Implemented safety training for new hires and re-training for current employees.
- Monitored compliance to specification for Support & Payouts production at facilities.
- Reviewed quality reports to minimize defects , determine root cause and initiate corrective measures.
- Coached, mentored and motivated QC managers and inspectors to improve quality control process while performing annual audits and periodic quality inspections.
- Leveraged Six Sigma principles to identify and communicate compliance risks and quality improvement opportunities.
Senior Quality Analyst
Openplay Technologies Pvt Ltd
Hyderabad
04.2020 - 03.2022
- Participated in creating company guidelines for moral, ethical and legal policies, integrating applicable law enforcement and safety considerations.
- Contributed to business growth by warranting customer satisfaction.
- Monitored the fulfilled tasks.
- Identified & analyzed quality trends.
- To drive increase in the level of quality for various projects.
Quality Analyst
SmartDrive Systems India Pvt Ltd
Hyderabad
09.2017 - 04.2020
- Performed quality audits..locations India & USA.
- Created weekly audit reports ans shared them with multiple stakeholders at Onshore & Offshore.
- Prepared dashboards that assisted in review and analysis of the quality control process.
- Streamlined the QA operations and prioritized daily tasks that helped achieve a 25% growth in revenue.
- Conducted weekly team huddles and review meetings while Collaborating with trainers to develop different areas of the team.
- Collaborated with AMs on quality procedures & Conducted Process Knowledge tests.
Senior Quality Analyst
Hinduja Global Solutions Ltd
Hyderabad
04.2016 - 05.2017
- Generated periodic quality score reports and employed a statistical approach to analyze and minimize errors.
- Proactively identified gaps in the operational processes and suggested tactical remedies to the engagement leadership.
- Adhered to HIPAA guidelines while resolving an issue and for any release of information.
- Recognized areas of concern in the operations team and provided constructive feedback to address them.
- Analyzed A/R data & strived towards the automation of claims adjudication process.
- Conducted training programs across project teams to facilitate employee's understanding of organizational policies.
- Performed root cause analysis and shared findings to Clients & engagement Leadership during monthly CSRs/ internal meetings as necessary.
Executive
Hinduja Global Solutions Ltd
Hyderabad
08.2014 - 04.2016
- Worked in a special project 2 team that was involved in clearing House rejections & providing Payor denial resolutions for US Clients.
- Updated denials, cash logs and rejections data for multiple customer locations while also tracking high volume rejections/denials at the same time.
- Prepared daily billing summary with denial reports.
- Suggested possible procedural changes to improve productivity.
- Facilitated the training of new employees allowing them to seamlessly integrate into the team environment.
- Trained & mentored process batches through the Special project 2 team.
- Shared excellent rapport not only with team members, but also with support staff and leadership.
Education
Sai Sudhir Degree College, Osmania University
Hyderabad04.2014
Skills
- QA
- Employee mentoring
- Quality Control Data Compilation
- Quality SOPs Development
- Inspections, Assistance and Audits
- Report Preparation - SLA/Audits/DSAT & CSAT
Certification
CBTL (Certified BPO Team Lead)
QPEP (Quality Professional Excellence Program)
Six Sigma - [Green & Yellow Belt], Benchmark -2019
Accomplishments
- Special Appreciation for streamlining Quality Process.
- Created ISO certified process SOPs.
- Created Quality Audit form and Process documents.
- Received Hall of Fame award from leadership for maintaining 100% quality in work throughout the year as a Production Associate
- A/R, which reduced 1200 man hours of work load.
Timeline
Quality Analyst Lead
Openplay Technologies Pvt ltd
04.2022 - Current
Senior Quality Analyst
Openplay Technologies Pvt Ltd
04.2020 - 03.2022
Quality Analyst
SmartDrive Systems India Pvt Ltd
09.2017 - 04.2020
Senior Quality Analyst
Hinduja Global Solutions Ltd
04.2016 - 05.2017
Executive
Hinduja Global Solutions Ltd
08.2014 - 04.2016
Sai Sudhir Degree College, Osmania University
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