OBULESH GUDIPATI
Pune
Summary
Seasoned Automotive Operations Professional with 17+ years of industry experience, encompassing roles as Body Shop Head, Service Manager, Workshop Manager, Front office Manager and recently, Branch Head at Mahavir Motors Mercedes Benz, Hyderabad. Demonstrated proficiency in managing service and logistics operations, enhancing customer satisfaction, and leading team development. Adept at implementing strategic and operational goals, optimizing processes, and ensuring compliance with safety and quality standards. Eager to contribute my extensive skills and experience towards fostering organizational growth and excellence in a dynamic role. Results-driven Branch Head known for productivity and efficient task completion. Specialize in strategic planning, team leadership, and financial management. Excel in communication, problem-solving, and adaptability, ensuring seamless operations and team coordination. Ready to leverage skills to drive success and growth.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Hyderabad Branch Head
Adishwar Auto Diagnostics Pvt Ltd Mercedes Benz
Hyderabad
11.2023 - Current
- Spearheaded the planning, control, and efficiency enhancement of Service and Logistics operations, ensuring alignment with strategic and operational objectives
- Designed and enforced process standards within the Service and Parts department, achieving high customer satisfaction and positive brand image
- Led cross-functional teams, fostering a culture of cooperation, diversity, and continuous learning
- Implemented effective decision-making and objective achievement strategies, maintaining high-quality standards under pressure
- Championed customer and supplier relationship management, maintaining honesty, respect, and reliability; excelled in conflict resolution and commitment fulfillment
- Developed and monitored performance indicators for Service and Logistics, aligning with corporate strategy and ensuring departmental profitability
- Directed market development initiatives for Service & Parts, creating and executing marketing plans to enhance customer loyalty and acquisition
- Oversaw the development, communication, and adherence to quality targets and process standards, ensuring consistent service excellence
- Instituted a professional complaint management process, enhancing customer support and satisfaction
- Ensured compliance with environmental, occupational safety, and health regulations, promoting a safe and compliant work environment
- Led staff selection, management, and development activities, aligning personnel capabilities with corporate goals and ensuring continuous staff training
- Managed daily operations of a branch, including customer service, staff scheduling, and product distribution.
- Conducted regular meetings with team members to discuss any issues or concerns related to their work.
- Resolved customer complaints in a timely manner while maintaining a high level of professionalism.
- Utilized data analysis tools to identify opportunities for improvement within the branch's operations.
Star Relationship Manager
B U Bhandari Motors Pvt Ltd (Mercedes Benz)
02.2023 - 10.2023
- Managed comprehensive operations of the Front Office, overseeing all repair and maintenance services
- Developed and enforced standard operating procedures to optimize workflow and efficiency
- Led and mentored a team of over 10 Service Advisors, fostering a culture of excellence and skill development
- Implemented strategic performance management systems, enhancing team achievements of set targets and customer satisfaction
- Established and maintained strong relationships with workshop team, improving Vehicles flow of work
- Conducted regular training sessions for staff on new vehicle models and their features
- Ensured consistent delivery of high-quality repair services, resulting in increased customer satisfaction
Workshop Manager
B U Bhandari Motors Pvt Ltd (Mercedes Benz)
09.2021 - 02.2023
- Managed comprehensive operations of the Workshop, overseeing all repair and maintenance services
- Developed and enforced standard operating procedures to optimize workflow and efficiency
- Led and mentored a team of over 28 technicians, fostering a culture of excellence and skill development
- Implemented strategic performance management systems, enhancing team productivity and job satisfaction
- Established and maintained strong relationships with Front Office, improving Customer approval and Deliveries of ready vehicles
- Conducted regular training sessions for staff on new technologies and repair techniques
- Ensured consistent delivery of high-quality repair services, resulting in increased customer satisfaction
- Regularly reviewed and updated safety protocols, maintaining a safe and compliant work environment
Bodyshop Manager
Adishwar Auto Diagnostics Pvt Ltd (Mercedes Benz)
10.2017 - 08.2021
- Managed comprehensive operations of the body shop, overseeing all repair and maintenance services
- Developed and enforced standard operating procedures to optimize workflow and efficiency
- Led and mentored a team of over 20 technicians, fostering a culture of excellence and skill development
- Implemented strategic performance management systems, enhancing team productivity and job satisfaction
- Established and maintained strong relationships with insurance companies, improving claims processing
- Conducted regular training sessions for staff on new technologies and repair techniques
- Ensured consistent delivery of high-quality repair services, resulting in increased customer satisfaction
- Managed inventory control for parts and supplies, reducing waste and controlling costs
- Negotiated with vendors and suppliers to secure quality parts at competitive prices
- protocols, maintaining a safe and compliant work environment
Pune Body Shop In Charge
B U Bhandari Motors Pvt Ltd
Pune
10.2014 - 09.2017
- Adherence to quality standards in vehicle maintenance and repairs.
- Adding scheduling, resource allocation, and workflow management.
- Techniques and technologies, fostering continuous improvement.
- Control systems to ensure excellence in repair work.
- To ensure timely availability of necessary materials.
- Quality repair services, resulting in increased customer satisfaction.
- Protocols, maintaining a safe and compliant work environment.
- Replaced or repaired parts to complete daily work orders on vehicles.
- Distributed vehicle parts to technicians for replacement on in-shop vehicles.
- Monitored parts and materials storage area and maintained stock replenishment and organization.
Assistant Service Manager
Millennium Drive
09.2012 - 10.2014
- Technicians and 12 staff, fostering a culture of excellence and skill.
- Management systems, enhancing team productivity and job satisfaction.
- Relationships with Front Office, improving Customer approval, and Deliveries of ready.
- Ensured consistent delivery of high-quality repair services, resulting in increased customer satisfaction.
- Regularly reviewed and updated safety protocols, maintaining a safe and compliant work environment.
- Ensured accurate documentation of customer service activities and maintained records of all customer interactions.
- Monitored technician performance and provided feedback on areas needing improvement.
- Developed new processes to improve efficiency and effectiveness of services offered by the organization.
Service Advisor
Millennium Motors Pvt Ltd (Mercedes Benz)
11.2010 - 09.2012
- Greet Customers, identify service needs and provide repair estimates
- Schedule service appointments, manage repair order, coordinate with workshop teams
- Communicate repair details, timelines and cost to the customers
- Ensure customer satisfaction, address concerns, and escalate issues to management
- Upsell/Cross-sell Mercedes Benz services and products
- Maintain accurate records, update customer information and manage service history
- Collaborate with technicians to ensure efficient repair processes
- Meet or exceed Mercedes Benz customer satisfaction (CSI) and sales targets
Jr Service Advisor
Millennium Mobility Pvt Ltd (Maruti Suzuki)
11.2009 - 11.2010
- Greet Customers, identify service needs and provide repair estimates
- Schedule service appointments, manage repair order, coordinate with workshop teams
- Communicate repair details, timelines and cost to the customers
- Ensure customer satisfaction, address concerns, and escalate issues to management
- Upsell/Cross-sell Mercedes Benz services and products
- Maintain accurate records, update customer information and manage service history
- Collaborate with technicians to ensure efficient repair processes
- Meet or exceed Mercedes Benz customer satisfaction (CSI) and sales targets
Education
TY BCOM -
Pune University
01.2011
Skills
- Strategic Service & Logistics Management
- Customer & Supplier Relationship Management
- Leadership & Team Development
- Technical & Process Optimization
- Body Shop Management
- Team Leadership & Development
- Performance & Workflow Optimization
- Customer Service Excellence
- Cost Control & Budget Management
- Vendor & Insurance Negotiations
- Quality Assurance & Compliance
- Parts Procurement & Inventory Management
- Safety Regulations & Compliance
- Software Proficiency (CRM, Estimating Software)
- Strong Communication & Interpersonal Skills
- Operating Systems: Windows 98, 2000, XP
- Software Proficiency: CRM Systems, Estimating Software, Basic Computer Applications
- Diploma in Office Automation 2002
- Stride to Leadership (MBIL)
- Operations Management
Hobbies and Interests
Cricket: Participated in regional level competitions.
Languages
English, Hindi, Marathi, Telugu
Certification
- Stride to Leadership in 2019 @ Pune MBIL
Timeline
Hyderabad Branch Head
Adishwar Auto Diagnostics Pvt Ltd Mercedes Benz
11.2023 - Current
Star Relationship Manager
B U Bhandari Motors Pvt Ltd (Mercedes Benz)
02.2023 - 10.2023
Workshop Manager
B U Bhandari Motors Pvt Ltd (Mercedes Benz)
09.2021 - 02.2023
Bodyshop Manager
Adishwar Auto Diagnostics Pvt Ltd (Mercedes Benz)
10.2017 - 08.2021
Pune Body Shop In Charge
B U Bhandari Motors Pvt Ltd
10.2014 - 09.2017
Assistant Service Manager
Millennium Drive
09.2012 - 10.2014
Service Advisor
Millennium Motors Pvt Ltd (Mercedes Benz)
11.2010 - 09.2012
Jr Service Advisor
Millennium Mobility Pvt Ltd (Maruti Suzuki)
11.2009 - 11.2010
- Stride to Leadership in 2019 @ Pune MBIL
TY BCOM -
Pune University
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