OHM PRASAD NAYAK
GUWHATI
Summary
System Support Engineer and Project Coordinator with extensive experience in user support and root cause analysis. Demonstrated proficiency as an Assistant System Engineer for 5 years, utilizing monitoring tools to troubleshoot performance systems and network alerts. Exceptional at generating reports and managing physical equipment movement requests. Adept at exceeding service level goals through clear and effective communication.
Overview
5
5
years of professional experience
Work History
Project Coordinator
Pioneer E Solutions. Pvt Ltd
Guwahati
03.2022 - Current
- Build and maintain strong client relationships between company and client
- Managing coordinating service delivery, repair and maintenance of IT items
- Developed and maintained relationships with key vendors and suppliers, ensuring timely delivery of goods and services in accordance with project timelines and budget constraints
- Maintain accurate project documentation, including service requests, maintenance activities
- Led a team of engineers in delivering comprehensive IT support and maintenance services at client locations
- Provided technical guidance and support to team members, fostering a collaborative work environment and enhancing team productivity.
System Support Engineer
Innole Technologies
Guwahati
07.2019 - 03.2022
- Installed and configured computer hardware operating systems
- Maintained and monitored computer networks and systems to ensure seamless operation
- Diagnosed and resolved hardware and software faults promptly and effectively
- Installed, upgraded, supported, and troubleshooted Windows OS, authorized desktop applications, hardware, and peripheral equipment.
- Tested computer systems and networks to diagnose problems and implemented solutions.
Education
B.Com -
IGNOU - GHY
GUWHATI, India07.2016
Advanced Hardware And Networking -
DATACOM INSTITUTE ,G.S. Road
GUWAHATI, IndiaCCNA-Routing And Switching -
DATACOM INSTITUTE ,G.S. Road
GUWAHATI, IndiaMCSA -
DATACOM INSTITUTE ,G.S. Road
GUWAHATI, IndiaSkills
- Hardware and software installation
- Networking
- VC hosting over Cisco Device
- Technical Support on eoffice/outlook/ess portal/sap/Digital Signature
- Troubleshooting and repairing of Mono and Inkjet/Multifunctional Printer
Personal Information
- Date of Birth: 04/06/90
- Nationality: India
- Address:RLY QTR NO-77/B,EAST GOTANAGAR,SHUTTLEGATE,MLG
GUWHATI
781011
Hobbies and Interests
- Exploring distant lands
- Getting lost in a good book
- Capturing moments
- Feeling the music
Timeline
Project Coordinator
Pioneer E Solutions. Pvt Ltd
03.2022 - Current
System Support Engineer
Innole Technologies
07.2019 - 03.2022
B.Com -
IGNOU - GHY
Advanced Hardware And Networking -
DATACOM INSTITUTE ,G.S. Road
CCNA-Routing And Switching -
DATACOM INSTITUTE ,G.S. Road
MCSA -
DATACOM INSTITUTE ,G.S. Road
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