Oinam Junija Devi
Bishnupur District
Summary
A results-driven Technical Support Professional with extensive experience in broadband services and statewide network infrastructure (SWAN Project). Skilled in troubleshooting complex hardware, software, and network issues, with a strong focus on ensuring seamless connectivity and system reliability. Proven ability to manage help desk operations, resolve technical challenges efficiently, and maintain high levels of customer satisfaction. Adept in networking technologies including LAN/WAN, VPN, and firewall configurations, combined with excellent communication and problem-solving skills.
Overview
9
9
years of professional experience
4024
4024
years of post-secondary education
Work History
Technical Support ,
Skay braodband service
Imphal
03.2017 - Current
- Provide technical support for customers facing hardware, software, and network issues
- Diagnose and resolve technical problems using effective troubleshooting techniques
- Manage help desk operations and ensure smooth technical support services
- Deliver quick and effective solutions to maintain high customer satisfaction
- Handle remote support tasks efficiently with strong communication skills
STATE WIDE AREA NETWORK(SWAN)
Project
Imphal
03.2017 - Current
- Played a key role in the State Wide Area Network (SWAN) Project, managing network infrastructure, troubleshooting issues, and ensuring seamless communication across statewide government systems.
- Managed and supported networking activities for the State Wide Area Network (SWAN) Project, including configuration, monitoring, and issue resolution.
- Reduced network downtime by proactively identifying and resolving technical faults.
- Efficiently managed help desk operations, handling multiple support requests simultaneously.
- Strengthened network performance through proper configuration of LAN/WAN, VPN, and routing systems.
Education
Master of Computer Applications(MCA) -
MANIPUR UNIVERSITY(MU)
Imphal 12.2013 - 06.2016
Bachelor of Computer Application(BCA) -
NIELIT
Imphal 12.2010 - 06.2013
HRDA, Ghari (HSE)
ImphalBrighter English Academy Oinam, (HSLC)
ImphalSkills
- Customer Technical Support
- Remote Technical Assistance
- Troubleshooting & Problem Solving
- Networking & Security - VPN, LAN/WAN, Firewalls Server & Router Configuration, TCP/IP & Socket Management
- Help Desk Management
Languages
- English
- Hindi
- Manipuri
Timeline
Technical Support ,
Skay braodband service
03.2017 - Current
STATE WIDE AREA NETWORK(SWAN)
Project
03.2017 - Current
Master of Computer Applications(MCA) -
MANIPUR UNIVERSITY(MU)
12.2013 - 06.2016
Bachelor of Computer Application(BCA) -
NIELIT
12.2010 - 06.2013
HRDA, Ghari (HSE)
Brighter English Academy Oinam, (HSLC)