Oishani Seal
London
Summary
Customer-focused project professional with extensive experience in managing complex projects and ensuring client satisfaction. Known for collaborative approach and ability to adapt to changing project requirements. Skillful in project planning and stakeholder management, ensuring reliable and flexible performance.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Project Manager
Ericsson
01.2025 - Current
- Delivered UDM upgrade and deployment programmes with budgets up to £140k, ensuring alignment with customer scope, risk controls, and delivery governance across technical and commercial workstreams.
- Acted as the primary escalation and customer interface, resolving live delivery, vendor, and integration issues to protect timelines and service continuity.
- Led cross-functional teams across engineering, finance, operations, and external vendors, achieving 85% on time delivery under structured waterfall governance.
- Drove data-led reporting and CRM tracking, providing accurate forecasting, delivery insights, and performance visibility to senior management.
- Built trusted customer relationships, enabling effective negotiation, expectation management, and smoother delivery outcomes.
- Improved project profitability by 10% within six months through proactive risk management, cost control, and financial governance.
- Client category - UK Mobile Operator | Role - Customer Project Manager
Customer Project Manager
Ericsson
03.2024 - 01.2025
- Owned end-to-end delivery of an £8M smart meter component upgrade and cloud migration programme, spanning technical delivery, customer engagement, and commercial oversight.
- Served as primary escalation point for the client, maintaining transparency, resolving delivery risks, and sustaining high customer satisfaction.
- Coordinated internal delivery teams and technology vendors, achieving 85% deadline adherence through structured planning, bi-weekly stand-ups, and stakeholder reviews.
- Analyzed delivery data, KPIs, and risk indicators to reduce release delays and improve overall programme timelines.
- Balanced business objectives with client needs, applying strong commercial awareness to improve service quality and deliver a 3% year-on-year profit increase.
Project Manager
Ericsson
08.2023 - 03.2024
- Owned the internal delivery of the LPG Flightrack project, defining requirements and managing procurement to meet delivery and cost goals.
- Led cross-site collaboration between Reading and Coventry teams, driving operational efficiency and meeting project milestones.
- Ensured full lifecycle documentation and compliance on Confluence, enhancing knowledge management.
- Delivered project outcomes 5% under cost target, showcasing financial discipline and stakeholder satisfaction.
- Applied proactive, solutions-focused approach to problem-solving, ensuring risks were addressed before impacting delivery.
- Client category - Ericsson | Role - Internal Project Manager
DevOps Engineer
Ericsson
10.2022 - 08.2023
- Containerized services for IM and Call.
- By automating test cases for IM and Call services using E2E Pipeline, generating alarm system for notifying the users whenever one of the services is down, and planning and scheduling two-week agile sprints clearly articulating product vision to engineering.
- Successfully demonstrated containerization to internal stakeholders, achieving 90% delivery sprint goals.
- Client category - Ericsson | Role - Integration engineer
DevOps Engineer
Ericsson
03.2023 - 06.2023
- Performed testing with different call scenarios to ensure the software upgrade has taken place correctly.
- Automated testing for IM and Call services using E2E Pipeline.
- Client category - UK Mobile Operator | Role - Test Engineer
Web Development Intern
Ericsson
05.2019 - 06.2019
- Developing and redesigning websites in HTML, receiving recommendations from management for immaculate execution.
- By creating custom websites using HTML, CSS, and JavaScript skills, and managing database with strong SQL skills.
- Increased ease of customers in using website.
- Client category - Ericsson | Role - Software Developer
Education
MSc. - Management Information Systems
University of Leeds
Leeds, UK01.2022
BTech - Computer Science Engineering
SRM Institute of Science And Engineering
Chennai, India01.2021
Skills
- Project Planning
- Project Scheduling
- Budget Management
- Risk Management
- Time Management
- Scope management
- Project Lifecycle Management
- Stakeholder Management
- Governance
- Change Management
- Hybrid delivery
- Microsoft Project
- JIRA
- MS Excel
- Confluence
- SQL
- Java
- Python
- C
- MS Office Suite
Certification
1.Prince2 7 Foundation in Project Management, Axelos, June 2024
2.Prince2 7 Practitioner in Project Management, Axelos, July 2024
3.Lean Six Sigma Yellow Belt, October 2025
Languages
English
Advanced (C1)
Hindi
Advanced (C1)
Bengali
Bilingual or Proficient (C2)
Achievements and Interests
Events Lead for the Sports & Social Committee, Ericsson - Drafted and managed yearly budget plans from 2022-2025, organized 10+ networking events for early careers.
Events Lead for ISA, University of Leeds - Organized 3 cultural events.
Events lead for CSEA, SRMIST - Organized 2 fests and hackathons.
Member of Initiating Fusion, SRM (2018).
Timeline
Customer Project Manager
Ericsson
01.2025 - Current
Customer Project Manager
Ericsson
03.2024 - 01.2025
Project Manager
Ericsson
08.2023 - 03.2024
DevOps Engineer
Ericsson
03.2023 - 06.2023
DevOps Engineer
Ericsson
10.2022 - 08.2023
Web Development Intern
Ericsson
05.2019 - 06.2019
MSc. - Management Information Systems
University of Leeds
BTech - Computer Science Engineering
SRM Institute of Science And Engineering