Olaf Fernandes
Manager - B2B Operations
Hyderabad,Telangana
Summary
Dedicated Operations professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
5
5
years of professional experience
8
8
years of post-secondary education
5
5
Languages
Work History
Manager - B2B Operations
K12 Techno Services
Hyderabad, Telangana
01.2022 - Current
- Managing and handling implementation and operations of 28 B2B accounts
- Accomplished multiple tasks within established timeframes.
- Maintaining detailed data of daily progress to identify and correct areas needing improvement.
- Developed and maintained relationships with clients through account development.
Zonal Head - Launch Operations
Hungerbox
Hyderabad, Telangana
03.2019 - 12.2021
- Led Hyderabad, Mumbai & Pune launch teams to ensure successful execution of product launch at client locations
- Successfully implemented product operations across 80 client sites
- Collaborated across multiple internal departments towards seamless implementation and running of digital solutions by end user
- Planned, scrutinized, executed & monitored all sequential product implementation stages until final handover to dedicated on-site operations team
Launch Manager-Operations
Hungerbox
Bangalore, Karnataka
05.2017 - 02.2019
- Involved in end to end management and execution of launches across various cities
- Effectively coordinate and communicate across departments to resolve site escalations
- Maintained positive client relations by addressing problems head-on and implementing successful corrective actions.
Operations Intern
Hungerbox
Bangalore, Karnataka
01.2017 - 04.2017
- Monitored and managed the Technology deployed across B2B Clients
- Clubbed User Feedback along with Personal Observations to suggest constructive product enhancements to Product & Management Team
Education
PGDM - Operations Management
IFIM Business School
Bangalore 07.2015 - 06.2017
PGTC - Supply Chain Management
ESC Rennes School of Business
Rennes, France 09.2016 - 12.2016
Bachelor of Engineering - Computer Engineering
Goa University (PCCE)
Goa 07.2008 - 05.2014
Skills
Project Planning
undefinedAccomplishments
- Awarded Employee of the Month (July ’17) for smoothly undertaking product launch while expanding to a new city
- Received Accolades (June ’18) for the smoothest City Launch during a simultaneous Pan India launch
- Part of Launch & Operations Team which successfully scaled operations by 300% YOY
- Handled City Operations – Hyderabad from Jan ’18 – Apr ’18 and was in charge of 10 Sites across 6 Clients.
Timeline
Manager - B2B Operations
K12 Techno Services
01.2022 - Current
Zonal Head - Launch Operations
Hungerbox
03.2019 - 12.2021
Launch Manager-Operations
Hungerbox
05.2017 - 02.2019
Operations Intern
Hungerbox
01.2017 - 04.2017
PGTC - Supply Chain Management
ESC Rennes School of Business
09.2016 - 12.2016
PGDM - Operations Management
IFIM Business School
07.2015 - 06.2017
Bachelor of Engineering - Computer Engineering
Goa University (PCCE)
07.2008 - 05.2014
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