OLIVER JOHN
Dehradun
Summary
Experienced Professional with 4 plus years of experience in admission counselling, customer service and healthcare recruitment. Proven track record of delivering exceptional service and building strong client relationships. Skilled in understanding client needs, sourcing top talent, and facilitating successful placements.
Overview
5
5
years of professional experience
Work History
Admissions Counsellor
Bookmytutes
Dehradun
04.2026 - Current
- Guided students through the admission process and provided course-related counselling.
- Handled calls, emails, and walk-ins while ensuring a positive student experience.
- Coordinated with academic and administrative teams to ensure smooth admissions.
Appointment Setter Specialist
Asmos Global
Dehradun
10.2024 - 01.2026
- Scheduled appointments for sales teams, ensuring optimal calendar management.
- Conducted outreach to potential clients, generating interest in services offered.
- Provided potential customers with information about upcoming promotions and events to acquire interest in scheduling appointment.
Sr. Customer Care Executive
Caprius Shine Pvt. Ltd
Dehradun, India
05.2023 - 08.2024
- Manage large amount of incoming calls.
- Generate Sales Leads.
- Identify and assess customer's needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
Talent Acquisition Associate
Cynet Corp
Dehradun
05.2022 - 04.2023
- Worked as a healthcare recruiter and responsible for search, identify, screen, select, negotiate and recruit healthcare workers, raise offer letters.
- Strong understanding of recruiting methodology and processes involved from inception to closing on a prospective candidate.
Customer Care Executive
Ileads Auxiliary Services Pvt. Ltd
Dehradun
08.2021 - 02.2022
- Resolved customer inquiries via phone and email, enhancing satisfaction and retention.
- Utilized CRM software to track and manage customer interactions efficiently.
- Provided product information, ensuring customers made informed purchasing decisions.
Education
Bacherlors of Commerce - Accounting
D.A.V. Post Graduate College Dehradun
Dehradun, India07-2017
High School Diploma -
Kendriya Vidyalaya No.1 Hathibarkala,Dehradun U.K.
Dehradun, India05-2014
Skills
- Student Counseling
- Communication Skills
- Adaptability
- Teamwork
- Time Management
- Problem-solving
Timeline
Admissions Counsellor
Bookmytutes
04.2026 - Current
Appointment Setter Specialist
Asmos Global
10.2024 - 01.2026
Sr. Customer Care Executive
Caprius Shine Pvt. Ltd
05.2023 - 08.2024
Talent Acquisition Associate
Cynet Corp
05.2022 - 04.2023
Customer Care Executive
Ileads Auxiliary Services Pvt. Ltd
08.2021 - 02.2022
Bacherlors of Commerce - Accounting
D.A.V. Post Graduate College Dehradun
High School Diploma -
Kendriya Vidyalaya No.1 Hathibarkala,Dehradun U.K.