OLIVIA BRADBURN
Muncie,IN
Summary
Hospitality professional with proven track record in leading teams to deliver exceptional dining experiences. Known for collaborative approach and results-driven mindset, and consistent adaptability to dynamic service environments. Expertise in staff training, customer relations, and maintaining operational excellence.
Overview
9
9
years of professional experience
Work History
Lead Server and Bartender
Lahody's Trust Your Butcher
01.2024 - Current
- Promote a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Oversee shift operations of service team, delegate tasks, and train new staff.
- Implement upselling techniques to boost average check size while still prioritizing guest satisfaction.
- Handle customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Restaurant Server
Amazing Joe's Grill
07.2018 - 01.2024
- Identified top priorities and executed tasks in an efficient manner while performing several tasks at once.
- Stimulated conversation in a professional setting to generate customer belief in the company.
- Implemented communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
Restaurant Server
Merk's Family Dining
01.2017 - 06.2017
- Increased sales significantly by upselling higher-end products to customers.
- Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
- Cultivated warm relationships with regular customers.
Education
Bachelor of Science - Human Resources Management And Psychology
Ball State University
Muncie, IN05.2024
Skills
- Upselling and Cross Selling
- Point of Sale Systems
- High Energy and Stamina
- Conflict and Complaint Resolution
- Attention to detail
- Team leadership
- Relationship building
Activities
- Developed interpersonal and communication skills in the National Student Leadership Conference 2019
- Completed leadership training in the National Society of Leadership and Success
- Volunteer yearly for Secret Families Christmas Charity
Timeline
Lead Server and Bartender
Lahody's Trust Your Butcher
01.2024 - Current
Restaurant Server
Amazing Joe's Grill
07.2018 - 01.2024
Restaurant Server
Merk's Family Dining
01.2017 - 06.2017
Bachelor of Science - Human Resources Management And Psychology
Ball State University