OLIVIYA VARGHESE
Telle caller
NAVI MUMBAI
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
3
3
years of post-secondary education
2
2
Languages
6
6
years of professional experience
Work History
Teller caller
SUPERVISOR
NAVI MUMBAI
03.2021 - Current
- Mentored and guided employees to foster proper completion of assigned duties.
- Built strong relationships with customers through positive attitude and attentive response.
- Planned, managed and directed daily board operations to increase revenue and reduce costs through P&L analysis.
- Initiated timely response to emails, voicemails and written correspondence.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
telle caller
ICICI LOMBARD General insurance
12.2018 - 12.2020
- Increased customer satisfaction by resolving issues.
- Identified issues, analyzed information and provided solutions to problems.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Worked with customers to understand needs and provide excellent service.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled sensitive customer information with utmost confidentiality, adhering to data protection regulations and company guidelines.
- Reduced customer complaints by providing clear explanations on products, services, and policies.
Axisbank(ASBS&CO)Airoli
- 07.2016
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
Education
High School Diploma -
TILAK COLLEGE
GHANSOLI 04.2015 - 06.2018
Skills
Languages known HINDI , ENGLISH , MARATHI , MALAYALAM
Active Listening
Decision Making
Self-Motivated
Teamwork and Collaboration
Flexible and Adaptable
Dependable and Responsible
Excellent Communication
Good Telephone Etiquette
Teambuilding
Organization and Time Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Teller caller
SUPERVISOR
03.2021 - Current
telle caller
ICICI LOMBARD General insurance
12.2018 - 12.2020
High School Diploma -
TILAK COLLEGE
04.2015 - 06.2018
Axisbank(ASBS&CO)Airoli
- 07.2016