OLIVIYA VARGHESE
Telle caller
NAVI MUMBAI
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
3
3
years of post-secondary education
2
2
Languages
6
6
years of professional experience
Work History
Teller caller
SUPERVISOR
NAVI MUMBAI
03.2021 - Current
- Mentored and guided employees to foster proper completion of assigned duties.
- Built strong relationships with customers through positive attitude and attentive response.
- Planned, managed and directed daily board operations to increase revenue and reduce costs through P&L analysis.
- Initiated timely response to emails, voicemails and written correspondence.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
telle caller
ICICI LOMBARD General insurance
12.2018 - 12.2020
- Increased customer satisfaction by resolving issues.
- Identified issues, analyzed information and provided solutions to problems.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Worked with customers to understand needs and provide excellent service.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled sensitive customer information with utmost confidentiality, adhering to data protection regulations and company guidelines.
- Reduced customer complaints by providing clear explanations on products, services, and policies.
Axisbank(ASBS&CO)Airoli
- 07.2016
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
Education
High School Diploma -
TILAK COLLEGE
GHANSOLI 04.2015 - 06.2018
Skills
Languages known HINDI , ENGLISH , MARATHI , MALAYALAM
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Teller caller
SUPERVISOR
03.2021 - Current
telle caller
ICICI LOMBARD General insurance
12.2018 - 12.2020
High School Diploma -
TILAK COLLEGE
04.2015 - 06.2018
Axisbank(ASBS&CO)Airoli
- 07.2016
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