OM
Technical Support Engineer
Bangalore
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Technical Support Engineer
Infosys BPM
10.2021 - Current
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Served as primary point of contact for support relating to owned solutions and products.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Performed root cause analysis of reported issues to enact corrections.
- Delivered Tier-3 support and SME input to internal and external customers.
- Maintained response times to support business continuity.
Business Associate
Altruist Technologies Pvt. Ltd
03.2020 - 08.2021
- Applied core knowledge to effectively communicate sensitive or technical information while adhering to regulatory guidelines.
- Verified work aligned with service levels agreed and client requirements.
- Engaged with customers to build business relationships.
- Enhanced customer experience using all omnichannel offerings.
- Collected, arranged, and input information into database system.
Education
Bachelor of Engineering - Information Science
Sambhram Institute Of Technology
Bangalore 04.2001 -
XII (CBSE) - PCM
Sri Chaitanya Educational Institutions
Visakhapatnam 04.2001 -
X (CBSE) - Science
D.A.V Public School
Bihar 04.2001 -
Skills
System Troubleshooting
Issue Research
Network Operational Enhancements
Teamwork and Collaboration
Technical Troubleshooting
Critical Thinking
Performance Optimization
Problem-Solving
Customer Service
Continuous Improvement
Customer Relationship Management
Ticket Management
Certification
Best Performer
Timeline
Best Performer
07-2023
Technical Support Engineer
Infosys BPM
10.2021 - Current
Business Associate
Altruist Technologies Pvt. Ltd
03.2020 - 08.2021
Bachelor of Engineering - Information Science
Sambhram Institute Of Technology
04.2001 -
XII (CBSE) - PCM
Sri Chaitanya Educational Institutions
04.2001 -
X (CBSE) - Science
D.A.V Public School
04.2001 -