OM BAJPAI

ORM & Social Listening Specialist

Ulhasnagar

Summary

Dynamic professional with 3 years of experience in Online Reputation Management and Social Listening, with a proven track record of managing major corporate clients including Public Sector Banks and Reliance Industries along with its affiliates such as Jio Infocomm and Reliance Retail. Skilled in digital marketing, problem-solving, and strategic communication, with strong leadership and teamwork abilities. Hold a BAMMC and a Bachelor’s in Mass Media from Mumbai University, eager to drive brand reputation, engagement, and growth through innovative solutions.

Overview

years of professional experience

Languages

Work History

Social Listening & Analyst

Gozoop Group

03.2024 - 09.2025

Created and presented diverse analytical reports for Reliance Industries Limited (RIL), including ORM, Fake Apps, and Reliance Foundation reports examining brand conversations, detecting risks, and delivering actionable insights to support strategic decisions.
Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
Analyze online brand and industry conversations across digital platforms to track mentions, measure audience sentiment, and uncover trends. Deliver actionable insights and strategic recommendations that enhance brand reputation, strengthen engagement, and inform decision-making.
Worked well in a team setting, providing support and guidance.

ORM Executive

Goldmine Advertising

08.2022 - 02.2024

Experience in Online Reputation Management for major banking institutions.
Created TAT reports in excel
Efficiently managed and crafted timely responses to online queries and feedback, ensuring consistent brand voice and positive audience engagement

Education

Bachelors of Arts - Multimedia And Mass Communications

Mumbai University

Mumbai, India

01.2024

Skills

Documentation and reporting
Problem Solving
Teamwork
Ability to Work Under Pressure
Communications
Digital Marketing
Report preparation

Team collaboration and leadership
Analytical thinking
Risk analysis
Risk mitigation
Trend analysis
MS Excel

Interests

Riding motorcycle

Working out

Astronomy enthusiast

Reading

Travelling

EXTRA-CURRICULAR ACTIVITIES

Special project (Anant Ambani Wedding) Managed and monitored social media coverage of the Ambani family wedding, ensuring comprehensive tracking of all related buzz and discussions. Reported and addressed negative trolls, taking necessary actions to mitigate any adverse impact on the event’s public perception. Provided detailed insights and coverage of all ceremonies, capturing key moments and public reactions to support strategic communication efforts.

Timeline