Om Singh
Virtual Customer Support Representative
Gurgaon
Summary
Experienced with managing customer interactions in virtual environments. Utilizes advanced communication skills to address and resolve customer issues promptly. Knowledge of maintaining high customer satisfaction through efficient problem-solving and adaptability.
Overview
1
1
year of professional experience
Work History
Sales Development Representative
Limitless Entrepreneur
02.2025 - 07.2025
- Increased sales leads by implementing targeted outreach strategies and personalized followups which led to initiation of conversations worth $100000.
- Streamlined lead management process by utilizing CRM software to track interactions and maintain organized customer information.
- Established relationships with prospects and customers to promote product understanding and drive sales growth.
- Built and managed accurate sales pipeline to maintain high volume of activity.
Sales Development Representative
Mlt Studios
09.2024 - 02.2025
- Increased sales by initiating conversations worth $20000.
- Streamlined lead qualification process, allowing for quicker identification of high-potential prospects.
- Enhanced team knowledge and skills by conducting regular training sessions.
- Leveraged social media platforms to connect with potential leads, enhancing brand's visibility and engagement.
Education
BBA - Business Administration And Management
Professor Rajendra Singh University
Prayagraj, India 04.2001 -
Skills
CRM management
Cold calling
Customer relationship building
Language fluency
Appointment scheduling
Social media support
Call handling
Call center experience
Problem-solving skills
Computer skills
Customer service
Hobby
COOKING:
The two things you need to master in cooking is how to caramelize onions and cook tomatoes and that's your base of gravy of 60% Indian cuisine. After that its just minute changes in spices and what dish are you trying to make , whether is it Mushroom Masala or Chicken Curry. The rest 40% of cuisine's gravy consist of many techniques like cooking a marination of ingredients, using meat's fat as the base of the gravy etc.
Timeline
Sales Development Representative
Limitless Entrepreneur
02.2025 - 07.2025
Sales Development Representative
Mlt Studios
09.2024 - 02.2025
BBA - Business Administration And Management
Professor Rajendra Singh University
04.2001 -
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