Om Surase
Pune
Summary
Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
Overview
2
2
Languages
Work History
IT Support Specialist
Kunal Electrical Services
06.2024 - 11.2024
- Managed high levels of call flow and responded to technical support needs.
- Provided technical support for software, hardware, and network issues, ensuring minimal downtime.
- Assisted clients with system installations, troubleshooting, and user training.
- Managed IT asset inventory and collaborated with teams on system updates.
- Resolved customer queries via email and phone, improving client satisfaction.
- Communicated with client companies regarding service contracts, IT support agreements, and system maintenance plans.
Education
B.E - Electronics And Telecommunications
D.Y. Patil College of Engineering, Akurdi
04.2001 -
Skills
Networking
Operating Systems
IT Troubleshooting
Communication
Critical Thinking
Problem-Solving
undefinedAccomplishments
- Member, Coding Club – DYPCOE
Actively participated in coding competitions, hackathons, and technical events, contributing to problem-solving discussions and innovative projects.
- Member, Event Management Team – DYPCOE
Assisted in organizing and managing college events, ensuring smooth execution of technical and cultural programs while enhancing teamwork and leadership skills.
Publications And Certifications
- Publication: LOAD DEFENDER: SOLUTION FOR OVERLOADED TRUCKS AND WAGONS, published in IJIRSET (May 2024, Impact Factor: 8.423).
- Certification: IELTS – Band Score: 7.5
Timeline
IT Support Specialist
Kunal Electrical Services
06.2024 - 11.2024
B.E - Electronics And Telecommunications
D.Y. Patil College of Engineering, Akurdi
04.2001 -
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